Ecommerce Specialist
hace 6 horas
Mahou San Miguel is a leading Spanish beverage company with a rich history of over 130 years. We are a family-owned business with a strong commitment to quality, innovation, and customer satisfaction.
Job DescriptionWe are seeking an Ecommerce Specialist to join our team. As an Ecommerce Specialist, you will be responsible for ensuring an exceptional customer experience in our online store, Mahou San Miguel Tienda. Your mission will be to provide excellent customer service and support, ensuring that our customers receive the best possible experience.
Key Responsibilities- Provide exceptional customer service and support through various channels, including phone, email, and chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Monitor and improve the quality of our online store, ensuring that it meets our high standards.
- Collaborate with our logistics partner to ensure smooth and efficient order processing and delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Higher education degree in a related field.
- Excellent communication and interpersonal skills.
- At least 3 years of experience in customer-facing roles, preferably in ecommerce.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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