Systems Reliability Specialist

hace 3 semanas

Barcelona, Barcelona, España Nutanix A tiempo completo
About the Role

We are seeking a highly skilled Systems Reliability Specialist to join our team at Nutanix. As a key member of our support team, you will be responsible for providing technical support for our Hyper-Converged Infrastructure (HCI) solutions to enterprise customers globally.

Key Responsibilities
  • Provide technical support for Nutanix's HCI solutions to enterprise customers globally, remotely troubleshooting, diagnosing, and debugging complex issues.
  • Drive changes and improvements to our product by collaborating with the development engineering team, based on feedback from customers and field implementations.
  • Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, Red Hat) to resolve cross-vendor issues and push improvements in the ecosystem.
  • Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
Requirements
  • 3 to 5+ years of relevant enterprise technical experience, with focus on troubleshooting and debugging complex issues.
  • Expertise in one or more of the following areas: Virtualization, Networking, Storage, Linux and Cloud Technologies.
  • Experience in customer-facing roles and a customer-first mindset. Vendor support experience is a big plus.
  • Fluent speaking and written English. Professional proficiency in one or more EU languages (e.g., Spanish, Italian, German, French, etc.) is a plus.
  • Passion and ability to learn innovative cloud technologies.
About the Team

We're a team of leading technology specialists, including VCPs, CCIEs, Microsoft Certified Professionals, Linux and Nutanix Platform Professionals. Our customer base is growing rapidly, and we're looking for top-tier Systems Reliability Specialists who share our passion for customer success to join our team.

What We Offer
  • Permanent employment with a base salary starting from €45,000.
  • Nutanix stock (RSU) with certain vesting criteria.
  • Participation in Employee Stock Purchase Plan (ESPP).
  • Private Health Care Plan for you and your family.
  • Part of a follow-the-sun team (no night shift).
  • Hybrid work environment (home and office).
  • Recognition awards.
  • Paid industry training and certification.

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