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We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Abercrombie & Fitch Co. As an Assistant Manager, you will play a key role in driving sales results, providing best-in-class customer service, and overseeing daily store operations.
Key Responsibilities- Customer Experience: Ensure that every customer interaction is exceptional and exceeds expectations.
- Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and customer engagement.
- Store & Stockroom Operations: Oversee daily store operations, including opening and closing routines, and ensure efficient stockroom management.
- Staffing, Scheduling, and Payroll Management: Manage staffing levels, create schedules, and oversee payroll processes to ensure accurate and timely payment.
- Training and Development: Provide coaching and training to sales associates to enhance their skills and knowledge.
- Communication: Effectively communicate with store teams, district managers, and corporate offices to ensure seamless operations.
- Asset Protection: Implement and maintain asset protection strategies to prevent loss and ensure a safe shopping environment.
- Bachelor's degree or equivalent experience: A degree in business, retail, or a related field, or equivalent experience in a customer-facing role.
- Strong problem-solving skills: Ability to analyze problems and develop effective solutions.
- Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment.
- Ability to work in a fast-paced environment: Willingness to adapt to changing circumstances and priorities.
- Strong interpersonal and communication skills: Ability to build strong relationships with colleagues, customers, and stakeholders.
- Drive to achieve results: Proven track record of achieving sales goals and exceeding expectations.
- Adaptability / Flexibility: Ability to adjust to changing circumstances and priorities.
- Multi-Tasking: Ability to handle multiple tasks and responsibilities simultaneously.
- Fashion Interest & Knowledge: Passion for fashion and knowledge of current trends and styles.
- Competitive compensation: A starting rate of $23.00 per hour, with opportunities for growth and advancement.
- Benefits package: Comprehensive benefits, including medical, dental, and vision insurance, paid time off, and a 401(k) savings plan.
- Training and development opportunities: Ongoing training and development programs to enhance your skills and knowledge.
- Opportunities for career advancement: A promote-from-within philosophy, with opportunities to grow into leadership roles.
