Scientific Application Specialist

hace 1 mes


Madrid, Madrid, España Mygwork A tiempo completo
Unlock Your Potential with Thermo Fisher Scientific

This exciting opportunity is with Thermo Fisher Scientific, a company that values diversity and inclusion. As a member of the LGBTQ+ business community, we strive to create a welcoming environment for all employees. Please note that direct contact with the recruiter is not recommended. At Thermo Fisher Scientific, you will have the chance to make a real impact in the world by contributing to groundbreaking research and innovative solutions. Our team is passionate about helping customers find cures for cancer, protecting the environment, and ensuring food safety.

Role Overview

As a Technical Application Scientist, you will embark on a journey that will ignite your passion for science. You will engage with researchers, address complex inquiries, and collaborate with various departments to devise innovative solutions. Continuous learning is a key aspect of this position, and you will have the opportunity to share your knowledge and learn from expert professionals. This role is well-suited for those who thrive on working with technical information and enjoy interacting with people.

Key Responsibilities
  • Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via telephone, email, or web form.
  • Use available resources and collaborate with internal experts to effectively resolve technical issues and challenges.
  • Accurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts.
  • Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources.
  • Deliver technical updates to colleagues and actively participate in department meetings.
  • Participate in frequent training on products and continuing education on our new applications and technologies.
  • Participate in additional special team or individual projects and take on additional tasks as opportunities arise.
Requirements

A minimum of a Master's degree in a life sciences or similar field is required, or a Bachelor's degree with 3+ years of laboratory experience and a strong scientific/research background. Prior experience in customer service or a customer-facing role is a strong plus. Fluency in English and French for both written and verbal communication is a requirement. A customer-focused approach is essential for success in this role.

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