Risk Management Specialist
hace 4 semanas
We are seeking a highly skilled Risk Management Specialist to join our team in Madrid. As a key member of our Risk team, you will play a crucial role in protecting our customers from financial risk by closely monitoring transactions.
Key Responsibilities- Review and investigate suspicious activity alerts to identify emerging threats and mitigate risk.
- Manage your own case load, taking ownership from start to finish, and communicate directly with merchants to quickly understand and mitigate any risk.
- Educate and support our merchants to help protect them from fraud risk and identify potential bad actors.
- Identify emerging trends and work with the team to innovate our risk-monitoring processes.
- Act as an internal referral point for matters relating to fraud and general risk, and serve as the SME for your area and support the wider team.
- Previous experience in a counter-fraud or financial crime role, with a strong understanding of payments and acquiring in the Spanish market.
- Outstanding communication skills, with the ability to build instant customer rapport and educate merchants on fraud prevention.
- A willingness to embrace change and help drive the team forward, with a strong attention to detail and proactivity in anticipating and resolving issues.
- The ability to manage and prioritize your own caseload, with a collaborative attitude and a willingness to support and develop those around you.
Dojo is a leading payments company with a mission to empower businesses to thrive in the experience economy. We have a strong presence in the UK, Ireland, Spain, and Italy, and are committed to creating a culture of collaboration and innovation.
We value asynchronous communication and give teams the power to fuel their success. If you're a motivated and experienced Risk Management Specialist looking for a new challenge, we'd love to hear from you.
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