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Transportation Network Configuration Quality Manager
hace 2 meses
About the Role
We are seeking a skilled and motivated program manager to join our Transportation Network Configuration Quality team at Amazon Spain Services, S.L.U. As a key member of our team, you will have the opportunity to showcase technical experience, hands-on capabilities, and technical leadership skills.
Key Responsibilities
- Network Configuration and Quality Assurance: You will be responsible for Amazon network configuration, ensuring the highest standards in the network.
- Collaboration and Process Improvement: Work alongside our Transportation teams, Product Managers and SDEs to design, develop and improve processes while improving the purchase experiences of Amazon users.
- Issue Mitigation and Resolution: Mitigate issues impacting the network, providing short term mitigations and working on long term action plans for structurally addressing them.
- System Improvement and Documentation: Scope and document system improvements required for customer experience enhancement.
- Technical Leadership and Knowledge Sharing: Document quality engineering processes, workflows, and best practices to ensure knowledge sharing and maintain a robust knowledge base.
- Operational Support and On-Call Rotation: Diagnose and resolve operational issues, perform detailed root cause analysis, respond to suggestions for enhancements. Being part of the on-call rotation, providing support to the operations teams.
A Day in the Life
This position combines tactical and strategic responsibilities as stepping up to lead new programs. You collaborate daily with stakeholders across multiple organizations to resolve system and network issues with short and long term solutions. Working with your team and internal partners, you invent and develop system and process improvements that deliver new business value, improve CX, and increase team productivity, speed, and quality.
Requirements
- Solid Stakeholder Management Experience
- Demonstrated Attention to Detail
- Advanced SQL and Excel Proficiency
- Analytical Thinking in Decision-Making and Prioritization
Preferred Qualifications
- Bachelor's Degree in Business, Management, Engineering, Transportation or Another Technical Field
- Supply Chain Experience
- Logistic Network Knowledge
- Lean / Six Sigma Experience
- Experience in Continuous Improvement Process
- Proven Experience in Quality Assurance
