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Genesys Technical Consultant
hace 2 meses
We are seeking a highly skilled Genesys Technical Consultant to join our team at Sin Nombre. As a key member of our technical team, you will be responsible for deploying and configuring Genesys Engage and Genesys Cloud solutions for our clients.
Key Responsibilities- Deploying and configuring Genesys Engage and Genesys Cloud solutions
- Managing the end-to-end implementation process, encompassing solution design, technical specifications, system configuration, testing, rollout, and post-rollout support
- Tailoring solutions to meet client-specific requirements by leveraging features provided by Genesys Engage and Genesys Cloud
- Offering expertise and best practices to address technical questions and topics related to Genesys solutions
- Providing support for pre-sales activities
- Conducting requirement elicitation and analysis
- Estimating efforts for change requests and new solution implementations
Our client is a leading IT Telecom company that serves various industries, including Government, Military, Insurance, Banking, SMEs, and Residential customers. They are actively driving Cloud-native digitalization and networking, exploring new paths for their customers and employees.
What We Offer- Agile way of working, multi-cultural and international work environment promoting work-life balance
- Telephone/internet and home office allowance, paid training days, access to Swisscom learning platforms, language courses, company health insurance, gym subscription
- Care, bereavement, maternity, and paternity leaves, 25 days paid vacation plus Spanish national holidays
- Bachelor's degree in computer science, Information Technology, or a related field
- Excellent proficiency in English, coupled with strong communication and interpersonal skills
- Proficiency in networking and SIP-based solutions
- Expertise in web services and API integrations
- Over two years of hands-on experience in Genesys configuration, engineering, and customization
- Proficient understanding of Genesys Solutions, including Engage and Cloud, along with a comprehensive knowledge of their capabilities
- A minimum of one Genesys certification, either in Engage or Cloud, is mandatory
- Demonstrated problem-solving skills with a keen focus on delivering high-quality solutions
- Independent and reliable work approach, capable of thriving in a fast-paced and dynamic environment
- Flexible, self-motivated, and committed personality, capable of maintaining a clear overview even in complex situations
- Highest standards of personal and professional integrity with a strong work ethic
- Delivery-oriented, with a willingness to commit and drive operations to successful completion
