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Customer Care Specialist
hace 2 meses
À American Express, nous savons que le bon soutien peut aider les personnes et les entreprises à progresser de manière incroyable. Nous sommes à la recherche d'un Spécialiste en Soins aux Clients qui partagera notre vision et nous aidera à offrir une expérience client exceptionnelle.
Responsabilités- Offrir un service client de classe mondiale, répondant aux demandes et préoccupations des clients via plusieurs canaux.
- Créer des relations significatives avec nos clients en comprenant leurs besoins actuels et futurs, et en fournissant une résolution de premier contact.
- Améliorer l'expérience de nos clients en identifiant les possibilités pour proposer des produits en fonction de leurs besoins.
- Atteindre et dépasser les objectifs, les réglementations de conformité et les objectifs de productivité.
- Excellente maîtrise de la langue française (niveau courant) ainsi qu'un bon niveau d'anglais ou d'espagnol.
- Un parcours professionnel unique façonné par votre talent et votre curiosité.
- Démontrer son excellence personnelle en restant positif dans les situations difficiles.
- La capacité et la résilience à travailler dans un environnement dynamique et rapide, et à être multitâche en utilisant plusieurs systèmes et outils numériques pour servir nos clients.
À American Express, nous sommes fiers de notre équipe diversifiée de collaborateurs qui s'engagent à soutenir nos clients, nos communautés et nos collègues. Nous offrons une formation de pointe et un coaching continu pour aider nos collaborateurs à développer leurs compétences et à atteindre leurs objectifs.
