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IT Services Manager

hace 2 meses

Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Mygwork A tiempo completo

About the Role:

This position supports the On-Site IT I&O IBERIA Cluster Lead in identifying technical infrastructure and end-user computing requirements for market/factory/leaf businesses operations by collaborating with Regional, Markets, Factories, and Leaf origins IT Leads to advise the IT Infrastructure and Operations Pillar for required systems/solutions.

Key Responsibilities:

  • Management of Market/Factories/Leaf on-site IT I&O operations in Canary Islands, ensuring delivery of all services dedicated to support of on-site users and provision of infrastructure for running JTI business.
  • On-site technical infrastructure maintenance, end-user operational support, distribution of all IT equipment, and network on-site support.
  • Qualified external vendors/suppliers selection as per JTI's Operating Guidelines, policies, and procedures, and J-Sox controls.
  • Delivery of required service levels as measured by objective KPIs and dashboards, following established JTI IT policies and strategic directions.
  • Regional on-site IT I&O operations are effective, efficient, adhere to the budget for the on-site IT I&O and strategic vendors.
  • Tracking and timely preparation and submission of the Canary Islands On-site IT I&O financial plans/budgets (SPC/ASP/LE).
  • Overseeing necessary IT administrative activities for the sub-cluster.

Requirements:

  • University Degree in Computer or Technical Science or strong IT background.
  • 5-7+ years of IT management (including people management) with more than 7 years of overall experience in IT discipline.
  • Preferred background employment experience would be in multinational companies.
  • Good working knowledge of business and related processes in FMCG industry.
  • Advanced English.
  • Adequate knowledge of technology, which is standard within JTI, such as Microsoft solutions, local and wide area network, telecommunication, ERP, CRM business process analysis.
  • High level of communication and negotiation skills.
  • Highly effective in a geographically distributed global environment.
  • Culturally aware.
  • Able to prioritize on specific areas within region.
  • Strategic insight and good knowledge of JTI business and related processes such as HR, Legal, Finance, GSC, Leaf, SRA areas, M&S.