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About Us
American Family Care Revere is a leading provider of innovative healthcare solutions, empowering independent hoteliers worldwide to succeed in the hospitality industry.
Our Mission
We're on a mission to revolutionize the way hoteliers manage their properties, providing them with the tools and support they need to deliver exceptional guest experiences and drive business growth.
Job Summary
We're seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service, resolving issues, and providing personalized support to our hotelier clients.
Key Responsibilities
- Provide timely and effective support to hoteliers via phone, email, and chat, ensuring their needs are met and issues are resolved promptly.
- Develop and maintain strong relationships with clients, understanding their unique needs and preferences to deliver tailored support.
- Collaborate with internal teams to resolve complex issues, ensuring seamless communication and efficient resolution.
- Stay up-to-date with product knowledge and industry trends, providing expert advice and guidance to clients.
- Contribute to the development of new support processes and procedures, ensuring continuous improvement and excellence.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Fluency in English, with the ability to communicate effectively with clients and colleagues.
What We Offer
As a Customer Experience Specialist at American Family Care Revere, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in the hospitality industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
