Digital Experience Consultant

hace 5 días

Madrid, Madrid, España S-COM A tiempo completo
About the Role

We are seeking a highly skilled Business Consultant to join our team at S-COM. As a Business Consultant, you will play a critical role in driving client adoption of our platform, ensuring customers receive tangible value through our partnership.

Responsibilities
  • Teach clients how to analyze their data using our platform to surface defects and opportunities for digital product enhancements.
  • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals.
  • Provide guidance on best practices for leveraging our platform to solve business problems and execute on their digital strategy via daily client interactions.
  • Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences.
  • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations.
  • Proactively analyze client data using our platform to inform data-driven improvements to digital experiences.
  • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders.
  • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption.
  • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage our platform to enable customers and surface actionable insights.
  • Serve as the voice of the customer internally at S-COM, advocating for customer needs and providing input into the development of new platform features.
  • Partner with account team to secure renewals and support upsell opportunities through enablement and business value.
Requirements
  • Fluent in English and Spanish with optional Italian language skills.
  • 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services.
  • Must be able to analyze digital datasets to draw meaningful conclusions and recommendations.
  • Enjoys solving complex problems without straightforward solutions.
  • Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity.
  • Solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI.
  • Familiarity with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target.
  • Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical.
  • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously.
  • Able to adapt quickly to changing priorities.
  • Must be a self-starter, who thrives in fast-paced, ambiguous environments.
  • Empathetic to client concerns and passionate about empowering customers to improve their digital experiences.
  • Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals.
About S-COM

S-COM is a leader in Continuous Product Design, helping organizations put customers at the heart of everything they do. Our platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line.

We capture insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

We are using our funds to accelerate our product and people growth. S-COM has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

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