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Customer Experience Manager
hace 2 meses
About the Job
As a Customer Lifecycle Manager at Job Squad, you will play a critical role in driving customer success and growth. Your primary responsibility will be to develop and execute end-to-end customer lifecycle management strategies, ensuring seamless customer experiences from initial contact to retention and renewal initiatives.
Key Responsibilities
- Be the primary point of contact for customers, delivering exceptional first impressions and setting the foundation for long-term relationships.
- Lead sales strategies, overcome objections, and negotiate successful outcomes.
- Engage with small and medium businesses across various industries to determine their needs and identify opportunities to fulfill their needs with our leading cloud technologies.
- Position competitive offerings and solutions in the context of customer needs and experiences.
- Demonstrate verbally and in writing how customers can capture value and envision their future with our technologies.
- Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria.
- Leverage various channels to reach, sell to, and manage customers.
- Collect feedback from customers and articulate it back to the business.
Requirements
- You speak and write Finnish at a native level and are fluent in English (B2).
- A minimum of 1 year experience in sales and account management or customer management is required.
- Minimum 1 year IT industry experience is required.
- You have a good understanding and level of computer handling skills.
- Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions is preferred.
- Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
