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Technical Knowledge Consultant
hace 2 meses
About the Role
The Technical Knowledge Consultant will play a crucial role in elevating the department's understanding of new functionality within Mercy Corps. This individual will not be responsible for creating documentation or training materials but will be expected to mentor team members, educate new hires, and enable the team to tackle more complex assignments.
Key Responsibilities
- Investigate product features and solutions in advance of new training courses to expedite content development.
- Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a Subject Matter Expert (SME) who can enable the department to create training content and validate documentation.
- Seek out use-cases for new features and solutions to accelerate the enablement of the OneStream community.
- Liaise with support teams to understand which topics are causing concern and determine documentation/training approaches to help solve underlying issues.
- Function as a SME to the Product Knowledge department.
- Use effective knowledge transfer to accelerate department deliverables.
- Deliver department-level training and enablement sessions to deepen understanding of the platform.
- Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions.
- Identify shortfalls in knowledge to help enhance the value of documentation and training content.
- Help maintain and update the OneStream application used for creating new courses.
- Validate content for the Release Highlights eLearning course.
- Support the Documentation team by providing practical use cases for reference material, release notes, and other documentation.
- Support the Content Development team to ensure technical accuracy of learning assets.
Required Education and Experience
- Bachelor's or Master's degree in Computer Science, Finance, Accounting, or Information Technology.
- At least 3 years of OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams.
- Technical proficiency with, and understanding of, enterprise technologies.
- Experience working in a growth organization where quick-thinking and flexibility are essential.
- Analyse and communicate technical issues and lead discussions.
Preferred Education and Experience
- Accounting or finance background.
- Product knowledge equivalent to a OneStream Certified Architect.
- Knowledge of SQL database technologies and database management.
- Knowledge of VB.Net.
Knowledge, Skills, and Abilities
Innovative and creative problem-solver with a naturally inquisitive nature.
