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Chief Concierge
hace 2 meses
We are seeking a seasoned Chief Concierge to lead our Concierge team at Rosewood Villa Magna, a luxury hotel in the heart of Madrid. As a key member of our Front Office team, you will be responsible for ensuring our guests' stay is unique and memorable, while managing the day-to-day operations of the Concierge team.
Key Responsibilities- Concierge Team Management: Efficiently manage the operations of the Concierge, Luggage Porters, Door Persons, and Drivers to ensure seamless guest experiences.
- Guest Liaison: Liaise with other Front Office departments to coordinate arrivals and departures of VIPs, return, and extended-stay guests.
- Guest Services: Ensure all guests are assisted efficiently, courteously, and professionally in all Concierge-related functions.
- Team Performance: Manage the performance of the Concierge team, ensuring they deliver exceptional service standards and meet guest expectations.
- Relationship Building: Build strong relationships with guests, partners, and colleagues to create lasting memories for our guests.
- Continuous Improvement: Continuously strive for new ideas to improve and strengthen the Concierge team, updating standard operating procedures and implementing them.
- Local Knowledge: Maintain up-to-date knowledge of local attractions, events, and amenities to provide valuable recommendations to guests.
- Guest Feedback: Handle guest feedback and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
- Property Knowledge: Provide guests with in-depth knowledge about the property and its surroundings.
- Leadership Experience: Previous experience in a similar role, preferably in a luxury hotel or high-end establishment.
- Leadership Skills: Proven leadership skills with the ability to motivate and inspire a team.
- Communication Skills: Exceptional communication and interpersonal skills, with the ability to build relationships with guests and colleagues.
- Problem-Solving: Outstanding problem-solving abilities, with a proactive and solution-oriented approach.
- Guest Service: A passion for guest service and taking ownership of the guest experience.
- Knowledge: A thorough understanding of the hotel, its surroundings, and the local transportation system.
Rosewood Villa Magna is a luxury hotel in the heart of Madrid, offering 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and unique greenery spaces. We are a member of the Rosewood Hotel Group, a collection of luxury hotels and resorts around the world.
