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IT Business Partner Specialist
hace 2 meses
As an IT Business Partner Specialist at Advanced Accelerator Applications (Italy), you will play a critical role in supporting project delivery and Health Authority Inspections in the region. Reporting to the Medical Operations Head in DD&IT Development, you will partner with Business Stakeholders and DDIT Strategic Business Partners to prepare for and execute inspections, analyze demand, propose and evaluate solutions, and potentially deliver projects.
Key Responsibilities- Prepare and support all internal audits and external inspections in the region for Development IT.
- Partner with Country DDIT Heads on demand planning and technology strategy within the region.
- Represent the business for issue and request escalation from country and region to Development IT LT and other DDIT functions.
- Execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area.
- Partner with DDIT Development Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates.
- Deliver products according to strategy and with reusability.
- Ensure on-time, within-budget, compliant, secure, and quality delivery of portfolio for responsible service area.
- Ensure services, solutions, platforms, and products are fit for purpose and achieve the desired business value and impact.
- Follow governance structure for projects, operations, etc. with right stakeholder representation.
- Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area to include Inspection readiness and conclusion.
- Follow DDIT practices to drive agility, speed, efficiency, and effectiveness. Ensure adherence to Security and Compliance policies and procedures.
- University degree in Informatics, Computer Sciences, business, or similar OR relevant experience.
- Project Methodologies (Agile - Scrum training), GxP Validation training, Operations standards (ITIL), and Quality, compliance adherence.
- Stakeholder Engagement, Operational Excellence, Digital & Technology Savvy, Applied Business Insights, Business Mindset.
- At least 10+ years of relevant experience in IT Service Management or related roles.
- ITIL Foundation Certification would be an added advantage.
- Experience in supporting Business Applications.
- Proficiency in using ITSM tools and platforms, such as ServiceNow, etc.
- Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders.
- Experience in handling incident escalations and resolving incidents.
