Client Services Liaison

hace 2 semanas

Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title: Client Services Representative

This role is with Autodesk, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.

Job Summary:

We are seeking a highly skilled Client Services Representative to join our team in Barcelona, Spain. As a Client Services Representative, you will be responsible for delivering exceptional customer experiences and driving operational excellence through world-class support and ownership in all aspects of Autodesk products and services.

Key Responsibilities:
  • Drive and execute initiatives related to partner enablement and partner effectiveness, including delivery of partner onboarding and ongoing training.
  • Participate in global initiatives for enhancing overall partner experiences, including educating partners on resources available, including self-service tools.
  • Enable partners to maximize their capacity and capabilities by driving operational excellence through world-class support and ownership in all aspects of Autodesk products and services.
  • Ensure that all order and inquiry-related Business Cases are addressed in accordance with defined global principles and guidelines within the agreed global Service Level Agreements.
  • Respond to partner inquiries via systems, email, and/or phone, ensuring high levels of partner satisfaction.
  • Analyze key metrics and initiate daily action plans for resource optimizations.
  • Collaborate with cross-functional teams to deliver efficient service solutions to global partners and customers.
Requirements:

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.

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