Sales Associate

hace 3 días

Santa Agnès de Malanyanes, Barcelona, España Burberry A tiempo completo
{"h2": "Job Overview"} To excel in this role, you will be responsible for meeting and exceeding individual and store sales goals while executing key strategies of retail-led growth, leveraging the franchise, operational excellence, and all department category development. Key Responsibilities
  • \t
  • Embody the Burberry Experience and adhere to training guidelines and standards to reflect the luxury brand's image \t
  • Consistently meet individual sales goals while demonstrating the Burberry Behaviours \t
  • Provide exceptional customer service skills, great selling skills, and exhibit motivation to succeed \t
  • Demonstrate superior interpersonal and communication talents
Cultivating Customer Relationships
  • \t
  • Build customer loyalty through active client development and follow-through \t
  • Maintain an up-to-date and detailed client book \t
  • Follow all Cultivate requirements and activities, such as courtesy and relationship emails, inviting customers back to shop, reactivation, and capture compliance
Visual Standards and Floor Presence
  • \t
  • Follow company policies, procedures, and use visual techniques to maintain visual standards according to Burberry guidelines \t
  • Maintain the selling floor by ensuring the following: \t
    • \t\t
    • Understand and execute monthly floorsets \t\t
    • Place and/or hang back items as you work \t\t
    • Replenish merchandise after selling \t\t
    • Fold and place merchandise on the correct hanger, tissue paper, etc. \t\t
    • Place tickets inside the item and not visible to the customer \t
    \t
  • Be active and busy on the floor at all times \t
  • Ensure to place and/or hang back items as you work and replenish merchandise after selling \t
  • Ensure clean up and maintenance of fitting rooms
Back of the House Support
  • \t
  • Assist in the markdown process \t
  • Assist in the bi-annual inventory process \t
  • Participate and achieve pre-sale goals \t
  • Participate in store contests \t
  • Assist in stock room maintenance and keep it organized \t
  • Responsible for stock pulled; all stock must be put away in an orderly fashion
Personal Profile
  • \t
  • Willing to work in and promote a team-oriented environment \t
  • Excellent interpersonal skills required to ensure clear, effective communication with all management and staff \t
  • Consistently show a positive attitude and take responsibility for own actions \t
  • Must be results-driven and flexible to change \t
  • Relevant interest in Fashion/Design \t
  • Advanced knowledge of POS and store systems \t
  • A minimum of 1 year on sales, preferably in a luxury retail environment \t
  • Proven experience in driving sales and meeting sales targets \t
  • Excellent customer service level \t
  • Strong clienteling background
Measures of Success
  • \t
  • Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development \t
  • Excellent customer service through Burberry Experience Evaluations \t
  • Capture compliance
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Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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