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Sales Associate

hace 2 meses

Santa Agnès de Malanyanes, Barcelona, España Burberry A tiempo completo
Job Summary

We are seeking a highly motivated and results-driven Sales Associate to join our team at Burberry. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of visual merchandising standards.

Key Responsibilities
  • Sales & Service
    • Embody the Burberry brand values and provide exceptional customer service to drive sales and customer loyalty.
    • Meet individual sales goals while maintaining a high level of product knowledge and visual merchandising standards.
    • Develop and maintain strong relationships with customers to drive repeat business and referrals.
  • Cultivate
    • Build and maintain a loyal customer base through proactive client development and follow-up.
    • Utilize customer data and insights to drive sales and customer engagement.
    • Stay up-to-date on product knowledge and trends to provide expert advice to customers.
  • Visual Standards
    • Maintain a high level of visual merchandising standards, including floorsets, product placement, and display.
    • Ensure a seamless customer experience through effective visual merchandising and product presentation.
    • Stay up-to-date on company policies and procedures related to visual merchandising and product presentation.
  • Floor Presence & Maintenance
    • Ensure a positive and engaging customer experience through active and visible floor presence.
    • Maintain a clean and organized store environment, including the sales floor, stockroom, and fitting rooms.
    • Stay up-to-date on company policies and procedures related to store maintenance and customer service.
  • Back of The House Support
    • Assist with markdowns, inventory, and stockroom maintenance to ensure a smooth and efficient operation.
    • Participate in store contests and initiatives to drive sales and customer engagement.
    • Stay up-to-date on company policies and procedures related to back-of-house operations.
    Requirements
    • Personal Profile
      • Excellent interpersonal and communication skills to ensure clear and effective communication with customers and colleagues.
      • Results-driven and flexible to change, with a strong focus on customer satisfaction and sales growth.
      • Relevant interest in fashion and design, with a passion for delivering exceptional customer service.
      • Advanced knowledge of POS and store systems, with a strong understanding of visual merchandising and product presentation.
    • Measures of Success
      • Financial targets, including individual and store sales goals, UPT, ATV, and client development.
      • Excellent customer service through Burberry Experience Evaluations.
      • Capture compliance and customer satisfaction metrics.