Research and Compliance Specialist
hace 2 semanas
Job Summary:
We are seeking a highly skilled Exceptions & Research Specialist 1 to join our team at Global Payments. As a key member of our team, you will be responsible for researching and responding to customer requests, ensuring compliance with client, regulatory, and Association rules and regulations.
Key Responsibilities:
- Research and respond to customer requests via mail, email, fax, and other means pertaining to cardholder/corporate accounts.
- Utilize extensive knowledge of banking products and services to research, update, and document cardholder accounts.
- Recognize potential fraud, credit, collection, and chargeback issues and forward them to the appropriate department.
- Assist with routine updates and documentation of cardholder/corporate accounts.
- Follow client policies and procedures to validate report disputes from appropriate credit bureau systems.
- Pick up, review, sort, digitally scan, and distribute mail for appropriate action.
Requirements:
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
What We Offer:
As a member of our team, you will have the opportunity to work with a dynamic and growing company, with a focus on customer satisfaction and compliance. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for customer service and compliance, we encourage you to apply for this exciting opportunity.
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