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AI-Driven Customer Management Expert

hace 2 meses

Madrid Centro, Madrid, España Boston Consulting Group A tiempo completo
About the Role

We are seeking a highly skilled Senior Knowledge Analyst to join our team at Boston Consulting Group. As a Senior Knowledge Analyst, you will play a critical role in supporting the sales and delivery of AI-driven Customer Management programs.

Key Responsibilities
  • Partner with business leaders and client consulting teams to support the development of AI-driven Customer Management strategies.
  • Conduct research on the latest trends and innovations in AI and Customer Management to inform business decisions.
  • Create original thought leadership content, including playbooks, case studies, and trend insights, to enable go-to-market and client consulting.
  • Engage with clients to conduct situational analyses and deploy diagnostic methods to scope use cases that meet their unique needs.
  • Upskill teams by sharing best practices to enable AI-driven Customer excellence at scale.
Requirements
  • 2+ years of experience in Management Consulting or Technology Pre-Sales, with a deep understanding of AI and Customer Management solutions.
  • Experience creating presentations and business case analyses for Executive audiences on the commercial potential of AI and Customer Management solutions.
  • Experience scoping AI and Customer Management use cases, defining target customer experiences, and business requirements.
  • Fluency in English.
About the Knowledge Team

The Knowledge Team is a group of functional and/or industry experts who leverage deep domain knowledge to enable insight for case teams and clients. As a member of the Knowledge Team, you will have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function, and complex research and analysis of market information.