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Logistics Process Manager
hace 2 meses
About the Opportunity
At Maersk, we are pioneers in logistics, driving innovation to simplify the complex and make trade more open, inclusive, and sustainable. As a Customer Experience Specialist, you will play a crucial role in empowering our customers to navigate the ever-changing logistics landscape. By joining our team, you will be part of a global network that sets new standards for efficiency, sustainability, and excellence.
About Maersk
Maersk is a global leader in integrated logistics, with a rich history of innovation and transformation. We strive to redefine the boundaries of possibility, continuously pushing the limits of what is possible in the world of trade. Our ambition is to create equitable and inclusive workplaces where every individual can have a sense of belonging.
Key Responsibilities
As a Customer Experience Specialist, your key responsibilities will include:
- Managing and monitoring the end-to-end shipment process to ensure seamless execution and timely delivery.
- Coordinating with various stakeholders, including shippers, customers, and key account managers, to resolve queries and provide effective business solutions.
- Orchestrating the overall flow of an end-to-end shipment to optimize efficiency and reduce errors.
- Providing value to customers through effective business solutions, leveraging your knowledge of logistics processes and industry trends.
- Maintaining a customer-centric approach to prevent errors and take preventive measures to eliminate repetition.
What We Offer
As a Customer Experience Specialist at Maersk, you will be part of a global team that values innovation, collaboration, and customer-centricity. We offer a range of benefits, including:
- Competitive compensation and benefits package.
- Opportunities for professional growth and development, including training and mentorship programs.
- A dynamic and inclusive work environment that fosters creativity and innovation.
- Access to cutting-edge technology and tools to support your work.
