Customer Support Specialist
hace 4 días
Welcome to Zoho Corporation B.V., a leading provider of cloud-based software and services. We empower businesses worldwide with innovative solutions, transforming the way organizations operate in the digital age.
Our organization is privately held and deeply committed to solving problems through global collaboration. We believe in experimentation, iteration, and following your instincts.
Job DescriptionWe are seeking a highly motivated Junior Customer Support Specialist to join our talented team and be part of our exciting growth journey. As a Junior Customer Support Specialist, you will be responsible for providing exceptional support to our customers in the European market.
Key Responsibilities- Learn and master Zoho's suite of SaaS products to become a product expert.
- Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
- Full professional proficiency in English and German Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Continuous training and professional development opportunities.
- Supportive and inclusive work environment.
- Clear development plan in the short, medium, and long run.
- Participation in coaching and mentoring schemes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
It is essential for the applicant to hold a national or EU passport, have a valid work authorization, and be within commutable distance.
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
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Valencia, Valencia, España Zoho Corporation B.V. A tiempo completo{"h1": "Customer Support Representative at Zoho Corporation B.V.", "p": "We are seeking a highly motivated and dynamic Customer Support Specialist to join our team at Zoho Corporation B.V. in Europe. As a Customer Support Representative, you will be responsible for providing exceptional support to our customers, addressing their inquiries, troubleshooting...
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