Villa Ambassador

Job Summary: We are seeking a Villa Ambassador to join our team at The Ritz-Carlton Tenerife Abama. As a Villa Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction throughout their stay.

• Control the availability of seating, service, security, and well-being of guests in the club lounge.
• Maintain the bar, bar furniture, tables, and other equipment clean and in good condition.
• Prepare and serve hot, cold, and alcoholic beverages.
• Restock the area with ice, glassware, and provisions as needed.
• Anticipate and communicate reordering needs promptly.
• Wash dishes and kitchen utensils as necessary.
• Complete opening and closing tasks.
• Procure all necessary provisions, bringing them from the storage area to the bar when needed.
• Ensure liquor, beer, wine, refrigerators, cabinets, and storage areas are secure.
• Document relevant information in departmental records.
• Forecast extra food needs and communicate special requests to the kitchen.
• Report accidents, injuries, and unsafe working conditions to management.

• Meet all company policies and procedures, ensuring uniform and personal appearance are neat and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Receive and acknowledge all guests according to company standards, anticipating and meeting their service needs.
• Communicate effectively with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer phones using proper protocol.
• Cultivate and maintain positive working relationships with others, supporting the team to achieve common goals.
• Acknowledge expectations and quality standards.

About Marriott International: Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in the importance of hiring a diverse workforce and supporting an inclusive culture that values all individuals. We are committed to respecting the principle of non-discrimination for any protected reason, including disability and veteran status, or any other protected characteristic under applicable laws.