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Market Financial Center Manager

hace 2 meses

Valencia, Valencia, España Bank of America A tiempo completo
Job Summary

This role is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.

Key Responsibilities
  • Manage as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture.
  • Drive operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
  • Operate as a back-up financial center leader within a market.
  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
  • Manage business results through formalized management routines and coaching.
  • Create a world-class client experience environment.
  • Manage market-level initiatives prescribed by market leaders.
Requirements
  • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team.
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
  • Proven record of balancing risk and making sound decisions while achieving business goals.
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills.
  • Proficiency in computer skills and professional programs (for example, Microsoft Office).
  • Ability to pass pre-employment assessments and compliance requirements.
  • Availability to work weekends and/or extended hours as required to run the business.
  • Must be able to travel to any financial center within the defined market.
Preferred Qualifications
  • 1+ years management experience including hiring, coaching, and developing direct reports.
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality.
  • Undergraduate degree.
  • Bilingual (fluent verbal and written).
Skills
  • Customer Service Management.
  • Performance Management.
  • Coaching.
  • Customer and Client Focus.
  • Talent Development.
  • Risk Management.
  • Sales Performance Management.
  • Business Operations Management.
  • Recruiting.
  • Result Orientation.
  • Referral Management.
  • Leadership Development.
  • Inclusive Leadership.
  • Prioritization.
  • Problem Solving.