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Business Operations Support Specialist
hace 2 meses
At Underwriting Solutions, we are dedicated to exceeding our clients' expectations for our offerings. The role of the Business Support Analyst is vital in both pre-sales and post-sales activities, playing a significant role in enhancing our clients' long-term satisfaction. This position also entails performing quality assurance tasks related to our property team products.
Key Responsibilities:
The primary focus of this position is on customer support. The Business Support Analyst will be responsible for:
- Gaining a comprehensive understanding of business processes and core products.
- Assisting sales teams by providing product samples or technical insights to facilitate pre-contract sales efforts.
- Supporting large contract proposals as needed, which may involve market research, outlining customer support mechanisms, processes, or data analysis.
- Ensuring the delivery of contracted products, data, and/or services to clients.
- Creating necessary sales and support documentation.
- Documenting, tracking, and addressing client inquiries regarding any aspect of the products received, collaborating with sales or product specialists to resolve client issues.
- Maintaining accurate records of customer interactions, licenses, and issued products on platforms like SharePoint and/or Salesforce.
- Participating in conferences or client meetings where technical support is required.
- Attending essential meetings with Sales and Business Unit Management to discuss client issues or requests.
- Providing updates on client-related matters, ensuring that any issues requiring escalation are promptly identified and addressed.
Secondary Responsibilities:
These involve QA and product-related tasks.
- Collaborating with product managers and developers to gain insights into the products.
- Designing, planning, and executing test cases.
- Ensuring the product meets the acceptance criteria.
- Identifying, logging, and tracking defects.
- Creating and maintaining test packs to cover each product.
Qualifications:
The essential knowledge, skills, qualifications, and experience for this pivotal role include:
- Experience in a customer support role with direct customer interaction.
- Familiarity with mapping and geospatial data applications, such as ESRI, FME, or QGIS.
- Effective communication with customers (both technical and non-technical) and internal stakeholders.
- Proficiency in analyzing large data sets to identify anomalies and inconsistencies.
- A strong problem-solving orientation and client engagement skills, with the ability to address a range of inquiries and issues, from simple questions to complex technical matters.
- A commitment to prioritizing and resolving issues to high standards, with meticulous attention to detail.
- The confidence to seek assistance from peers and management when necessary.
- Proficiency in Microsoft Office and Salesforce, along with an understanding of quality assurance processes.
Desirable Attributes:
- A university degree.
- Experience with, or knowledge of, programming languages such as Python and SQL.
- Experience with, or knowledge of, backend automation.
- Familiarity with agile software development methodologies and practices.
About Us:
Underwriting Solutions provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision. We are committed to delivering value to our clients through expertise and scale, empowering communities and businesses to make better decisions on risk, faster.