Chargeback Operations Specialist

hace 4 semanas


Málaga, Málaga, España Multisafepay A tiempo completo

Job Title: Chargeback & Acquiring Operations Specialist

About the Role:

We are seeking a detail-oriented professional with a passion for optimizing processes and ensuring compliance. As a Chargeback & Acquiring Operations Specialist, you will play a crucial role in minimizing financial risks and supporting business decisions related to chargebacks.

Key Responsibilities:

  • Educate Business Policy Decisions: Provide insights to support business decisions related to chargebacks, helping to implement and manage workflows for alternate dispute resolution tactics such as order validation, chargeback alerts, and Rapid Dispute Resolution (RDR).
  • Investigate & Resolve Disputes: Analyze customer complaints to determine whether they can be resolved without becoming chargebacks. Manage and resolve disputes by utilizing various tools and strategies.
  • Prepare Evidence & Fight Chargebacks: Identify the reasons for chargebacks, especially those arising from fraud, and determine whether to contest them. Collect and compile supporting documents to dispute invalid chargeback claims, submitting them as part of the chargeback response.
  • Monitor & Evaluate Chargeback Activity: Track and analyze chargeback data to identify trends and potential risks. Collaborate with the chargeback management team and other departments to implement changes aimed at reducing chargeback ratios.
  • Maintain Compliance with Card Brand Regulations: Stay updated on changes to card network rules and ensure ongoing compliance with Visa and MasterCard regulations. Provide recommendations to ensure the business remains compliant with evolving standards.
  • Provide Training and Guidance: Serve as a subject matter expert on chargebacks, offering training and guidance to team members. Propose updates to customer policies or procedures to mitigate chargeback risks effectively.
  • Scheme Regulation Updates: Keep informed about the latest updates from Visa and MasterCard, ensuring compliance with their regulations.
  • Daily Support Tasks: Assist with daily tasks, including registration, settings updates, and coordination with schemes to ensure seamless operations.
  • Issuer Relationship Management: Maintain and manage relationships with issuers, serving as the primary point of contact.
  • Scheme Onboarding Tasks: Facilitate the onboarding process for new schemes, ensuring all requirements and protocols are met.

Requirements:

  • Proven experience in handling chargebacks and familiarity with acquiring operations.
  • Strong understanding of Visa and MasterCard regulations and compliance requirements.
  • Excellent organizational and communication skills.
  • Ability to manage multiple tasks.
  • Strong relationship management skills.
  • Knowledge of PCI standards is a plus.
  • Detail-oriented and proactive in staying updated with industry changes.

What We Offer:

  • Competitive salary based on your skills and experience.
  • Maintain a healthy work-life balance with 4 days in the office and 1 day working from home each week.
  • 22 working days of holidays plus 6 personal days.
  • Full private healthcare insurance.
  • Free English and Spanish lessons.
  • Gym and Padel classes.
  • Company events.


  • Málaga, Málaga, España Multisafepay A tiempo completo

    Job Title: Chargeback Operations SpecialistAbout the Role:We are seeking a highly skilled Chargeback Operations Specialist to join our team at Multisafepay. As a key member of our acquiring operations team, you will be responsible for ensuring compliance with card brand regulations and minimizing financial risks.Key Responsibilities:Investigate and resolve...


  • Málaga, Málaga, España Multisafepay A tiempo completo

    Job DescriptionWe are seeking a highly detail-oriented professional to join our team as a Chargeback & Acquiring Operations Specialist. As a key member of our operations team, you will play a crucial role in minimizing financial risks and ensuring compliance with card network regulations.Key Responsibilities:Educate Business Policy Decisions: Provide...


  • Málaga, Málaga, España Multisafepay A tiempo completo

    At Multisafepay, we are seeking a highly skilled Chargeback & Acquiring Operations Expert to join our team. With a competitive salary range of **$80,000 - $110,000** per annum, this role offers an excellent opportunity for career growth and development.About the Role:We are looking for a detail-oriented professional with a passion for optimizing processes...


  • Málaga, Málaga, España Colorsteel Holdings Inc. A tiempo completo

    Financial Operations SpecialistAt Colorsteel Holdings Inc., we are seeking a highly skilled Financial Operations Specialist to join our team. The ideal candidate will have a Bachelor's degree in Accounting, Finance, or a related field, and experience in stock investment is a plus. Key responsibilities include updating and monitoring the company's financial...


  • Málaga, Málaga, España Ebury A tiempo completo

    Security Operations SpecialistEbury is a leading FinTech firm that offers a range of innovative products, including FX risk management, trade finance, currency accounts, international payments, and API integration. As a Security Operations Specialist, you will work closely with senior team members to identify and mitigate security threats, leveraging your...


  • Málaga, Málaga, España YanTech Associates A tiempo completo

    Job Overview:Skill up your career as an Operations Optimization Specialist with YanTech Associates!About the Position:Partnering with a renowned tech firm in Spain, we are looking for an expert to spearhead operations optimization.Compensation:A highly competitive salary package awaits you!Main Duties:Leverage your expertise to automate and streamline...


  • Málaga, Málaga, España Quantexa A tiempo completo

    Unlock Your Potential as a Salesforce Operations SpecialistAt Quantexa, we're on a mission to help businesses grow by making data easier. As a Salesforce Operations Specialist, you'll play a critical role in driving our revenue operations forward. We're looking for a driven, logical, and attentive analyst to join our team and help us achieve our goals.Key...


  • Málaga, Málaga, España Bidfood Australia Limited A tiempo completo

    Job SummaryWe are seeking a skilled Warehouse Operations Specialist to join our team at Bidfood Australia Limited in Malaga. The successful applicant will be responsible for ensuring the accurate picking and loading of goods, maintaining product integrity, and adhering to time constraints.About UsBidfood has been a leading distributor to the foodservice...


  • Málaga, Málaga, España Studco Building Systems A tiempo completo

    Studco Building Systems is seeking a highly skilled Financial Operations Specialist to join their team. This role is responsible for providing administrative and strategic finance support to the Family Office, ensuring the day-to-day finance and accounting functions for various investment entities run smoothly. The successful candidate will be organized,...


  • Málaga, Málaga, España Vodafone A tiempo completo

    Are you looking for a challenging role in financial operations?We have an exciting opportunity for a Financial Operations Specialist to join our team at Vodafone Group.As a Financial Operations Specialist, you will be responsible for ensuring the accuracy of accounting entries and compliance with statutory and group reporting requirements.You will work...


  • Málaga, Málaga, España Quantexa A tiempo completo

    Unlock Revenue Growth with Salesforce ExpertiseAt Quantexa, we're on a mission to revolutionize the way we work with data. As a Salesforce Operations Specialist, you'll play a critical role in driving revenue growth by streamlining our sales, marketing, and customer success departments. With a focus on breaking down silos and fostering collaboration, you'll...


  • Málaga, Málaga, España Dlocal A tiempo completo

    OverviewdLocal is a global company that enables top brands to collect payments in 40 emerging markets. As a member of our Treasury Operations team, you will play a key role in leading daily trading activities with banks globally.Key Responsibilities* Manage payments to suppliers, customers, and intercompany transactions* Oversee banking relationships,...


  • Málaga, Málaga, España Mygwork A tiempo completo

    About the Role:This is an exciting opportunity to join Amazon's Operations team as an Operations & Logistics Specialist. As a key member of the team, you will be responsible for analyzing data to identify operational challenges and opportunities for improvement.Key Responsibilities:Completing high-priority projects to the highest standard, demonstrating your...


  • Málaga, Málaga, España Quantexa A tiempo completo

    Unlock Your Potential as a Salesforce Operations SpecialistAt Quantexa, we're on a mission to make data easier and help businesses grow. As a Salesforce Operations Specialist, you'll play a critical role in driving our revenue operations forward.Key Responsibilities:Manage and maintain our revenue team's tools and systemsOwn and improve our CRM platform...


  • Málaga, Málaga, España Quantexa A tiempo completo

    Unlock the Power of SalesforceQuantexa is seeking a skilled Salesforce Operations Specialist to join our Revenue Operations team. As a key member of our team, you will be responsible for managing, maintaining, and improving our revenue team's tools and systems, ensuring optimal performance of Salesforce, HubSpot, and additional Rev Ops tools.Key...


  • Málaga, Málaga, España Vodafone A tiempo completo

    Are you ready to be part of a new technological adventure? Vodafone Group is launching its new HUB, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.We are looking for a...


  • Málaga, Málaga, España Ebury A tiempo completo

    Job OverviewEbury, a leading FinTech company, is seeking a highly skilled Cybersecurity Operations Specialist to join our team. As a global organization with a presence in over 25 countries, we prioritize the security and integrity of our systems and data.About the RoleThis is an exciting opportunity to work with cutting-edge technologies in a fast-paced...


  • Málaga, Málaga, España Talan A tiempo completo

    We are seeking a highly skilled Senior Machine Learning Operations Specialist to join our team at Talan. The successful candidate will be responsible for obtaining and improving data quality through ETL processes, productivizing models in heterogeneous environments, and optimizing Python and Spark code.The ideal candidate will have 4 years of experience in...


  • Málaga, Málaga, España Quantexa A tiempo completo

    About QuantexaWe're a data-driven company that values collective growth and empowerment. Our diverse team of 47 nationalities speaks over 20 languages and celebrates successes together. If you're passionate about data and collaboration, we'd love to hear from you.The OpportunityWe're seeking a driven and logical analyst to join our Revenue Operations team....


  • Málaga, Málaga, España Vodafone A tiempo completo

    Role OverviewWe are seeking a highly skilled Finance Operations Specialist to join our team in Malaga. As a key member of our finance team, you will be responsible for ensuring the accuracy and compliance of our financial reporting.Your primary focus will be on checking the accuracy of accounting entries, collaborating with support teams, and proposing...