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Department Head
hace 2 meses
**Job Summary**
The Department Manager plays a crucial role in supporting the store's organization and contributing to the proper running of its own department activities, meeting key performance indicators (KPIs) and striving to achieve assigned goals.
**Key Responsibilities**
- Category Sales Management and Business Development: Lead and develop the business of the department by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders. Monitor and achieve category department performance with relevant KPIs; analyze the category business, propose and implement action plans to improve results; set category performance targets for the team and individuals with the Store Manager; be sensitive to competitors' trading activities and give feedback to the Store Manager.
- Client Management: Leverage all clienteling tools to achieve Department and Store business goals; demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities; manage customer service quality to meet customer expectations by offering excellent customer service standards; improve Mystery Shopper results with action plans; implement appropriate CRM tools and develop loyal customers for the particular product category; act as brand category ambassador to educate VIP and new clients; participate in ad-hoc clientele projects.
- Operations and Visual Merchandising: Ensure that merchandise is properly managed, displayed, stored, and maintained by the team; maintain inventory accuracy and shrink rates within company standards; report to Stock Planning and Merchandising team when there is an out of stock on best sellers; maintain visual merchandising consistent with company standards; align periodically visual merchandising and sales performance; make the best out of the display and proximity storage.
- Team Management and Development: Discuss individual performance every month and coach team members; motivate the team to perform at their highest level to meet individual and store objectives; organize the team efficiently according to business needs and delegate responsibilities; translate strategic and business goals into concrete individual actions and objectives; conduct category training for the team; execute the in-store training routine set by the Store Manager.
**Requirements**
- 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
- Master's Degree or equivalent is preferred.
- Manages own image standards at a high level.
- Strong selling and communication skills are necessary.
- Excellent relationship skills, self-reliant.
- Confidence, organizational skills, professionalism.
- Client focus with great business acumen.
- Administration and financial skills.
- Computer skills and Retail management system knowledge.
- Goal-oriented approach, multitasking.