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Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo{"h1": "Technical Application Scientist II, Chemistry, Italian and English Speaker", "p": "At Thermo Fisher Scientific, we are seeking a highly skilled Technical Application Scientist II to join our team in the Madrid or Barcelona region. As a key member of our technical support team, you will provide expert technical guidance and support to our customers,...
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Technical Application Specialist II, Chemistry Expertise
hace 2 meses
This position is an exciting opportunity to join Thermo Fisher Scientific, a leading global company in the scientific industry, as a Technical Application Specialist II, Chemistry Expertise. As a member of our team, you will be responsible for providing technical support to our customers, utilizing your expertise in chemistry to resolve complex inquiries and provide innovative solutions.
Key Responsibilities- Provide expert technical support to customers via various communication channels, including email, phone, and web chat.
- Accurately record customer interactions and feedback in our Customer Relationship Management system.
- Participate in regular training sessions to stay up-to-date on new products, applications, and technologies.
- Develop and implement process improvements, FAQs, and technical information to enhance customer experience.
- Collaborate with cross-functional teams to achieve business objectives and drive customer satisfaction.
- Masters degree in Chemistry, Biochemistry, or a related field.
- 1-5 years of laboratory experience, with a strong background in chemistry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Customer-centric attitude, with a focus on delivering exceptional service.
- Proficient in Italian and English languages.
- Competitive salary and annual incentive bonus.
- Comprehensive benefits package, including private health insurance.
- Opportunities for career growth and professional development within a global organization.
- A dynamic and inclusive work environment, with a focus on innovation and customer satisfaction.
