Supply Chain Planner II

hace 2 días

Barcelona, Barcelona, España Baxter Planning A tiempo completo
Job Title: Supply Chain Planner II

Baxter Planning is seeking a highly skilled Supply Chain Planner II to join our team. As a Supply Chain Planner II, you will play a critical role in delivering value to our customers by utilizing a combination of our supply chain planning software and best practices.

This role is responsible for dedicated customer accounts, potentially including accounts undergoing implementation, with the overarching goal of creating a strong partnership and customer value. You will partner closely with the Customer Success team to develop and achieve customer Supply Chain Objectives (SCO). Additionally, this role will partner cross-functionally with various internal stakeholders to achieve success for customers.

Through the partnership with the Customer Success team, you will have the opportunity to improve your ability to triage and rectify customer issues, develop your approach to consulting projects within the framework of our software, and work with customers on change management.

Key Responsibilities:
  • Ensure customers receive exceptional value from planning solutions delivered by Baxter Planning.
  • Serve as the strategic lead for Planning as a Service (PaaS) accounts and partner with internal resources to ensure customers are meeting supply chain objectives.
  • Prepare and lead meetings with assigned customers.
  • Serve as escalation point for customer concerns.
  • Analyze customers and make recommendations for improvement opportunities.
  • Identify and complete consulting projects (delivery of Statements of Work).
  • Apply continuous improvement to help achieve customer supply chain objectives.
  • Work with customers to adopt improvement recommendations by modifying business processes or configuration of the planning tool.
  • Drive user and Best Practice adoption across customer user base.
  • Create high-quality Business Review presentations. Partner with Customer Success to build the story and present it to customer executives.
  • Train and mentor new customers on effective utilization of planning solutions based on Best Practices and conduct customer training (On-Site or Remote).
  • Work with cross-functional teams to develop new Best Practices and improve existing ones for delivering planning solutions.
  • Serve as an escalation point for Service Desk tickets and handle advanced tickets for assigned customers.
  • Assist in implementation of new customers.
  • Assist in testing of new features and functionality.
Requirements:
  • Minimum 3 years of prior Supply Chain Management experience.
  • Experience with Planning Software is preferred. It is a must to quickly grasp new software and processes.
  • Effective written and verbal communication skills to influence/assist customer contacts.
  • Capability to work independently and in cross-functional teams that are passionate about delivering value to customers.

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