Supply Chain Planner II

hace 4 semanas

Barcelona, Barcelona, España Baxter Planning A tiempo completo
Job Summary

The Supply Chain Planner II plays a critical role in delivering value to Baxter Planning customers. This role is responsible for dedicated customer accounts, potentially including accounts undergoing implementation, with the overarching goal of creating a strong partnership and customer value.

Key Responsibilities

• Serve as the strategic lead for Planning as a Service (PaaS) accounts and partner with internal resources to ensure customers are meeting supply chain objectives.
• Prepare and lead meetings with assigned customers.
• Serve as escalation point for customer concerns.
• Analyze customers and make recommendations for improvement opportunities.
• Identify and complete consulting projects (delivery of Statements of Work).
• Apply continuous improvement to help achieve customer supply chain objectives.
• Work with customers to adopt improvement recommendations by modifying business processes or configuration of the planning tool.
• Drive user and Best Practice adoption across customer user base.
• Create high quality Business Review presentations.
• Partner with Customer Success to build the story and present it to customer executives.
• Train and mentor new customers on effective utilization of planning solutions based on Best Practices and conduct customer training (On-Site or Remote).
• Work with cross-functional teams to develop new Best Practices and improve existing ones for delivering planning solutions.
• Serve as an escalation point for Service Desk tickets and handle advanced tickets for assigned customers.
• Assist in implementation of new customers.
• Assist in testing of new features and functionality.

Requirements

• Minimum 3 years of prior Supply Chain Management experience.
• Experience with Planning Software is preferred.
• Must quickly grasp new software and processes.
• Effective written and verbal communication skills to influence/assist customer contacts.
• Capability to work independently and in cross-functional teams that are passionate about delivering value to customers.
• Excellent organizational, time management, and prioritization skills.
• Ability to perform challenging tasks under pressure in an environment where results can have a large monetary impact on customers.
• Creative problem-solving and technical skills including strong intermediate Excel proficiency (Pivot Tables, VLookup, etc.).
• Must have strong initiative and success-driven attitude to continuously improve methods for supporting customers and optimizing supply chains.

About Baxter Planning

Baxter Planning is a leading provider of supply chain planning solutions. We are passionate about delivering value to our customers and are committed to helping them achieve their supply chain objectives.

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