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Operations Manager
hace 2 meses
**Job Opportunity at Sin nombre**
**Job Title:** Team Manager
**Job Type:** Full-time
**Location:** Valencia, Spain
**About the Company:** Sin nombre is a leading Outsourcing/BPO company that is looking for a highly skilled Team Manager to join their team in Valencia.
**Job Summary:** We are seeking a talented Team Manager to lead our team and drive business growth. The successful candidate will be responsible for ensuring the team achieves the agreed Service Levels and Revenue target, organizing governance models with customers, and providing performance statistics and reporting.
**Key Responsibilities:**
- Lead the team to achieve the agreed Service Levels and Revenue target
- Organize recurrent governance models with customers to review service levels
- Provide performance statistics and reporting to customers as required
- Introduce best practices in recruitment, reporting, motivation, staff retention, training, and escalation
- Build strong productive working relationships with customers and their management teams
- Manage the performance of direct reports through appraisals, objective setting, training, development, and performance improvement plans
- Manage all disciplinary issues effectively
- Hold regular team meetings and ensure regular communication to motivate staff
**Requirements:**
- Native or fluent in German, both oral and written. Fluent in English (at least B2 level). Fluency in another language (Spanish) is a plus
- Degree in a relevant field is an advantage
- Operational/business management experience is required
- Previous international experience is preferred
- Business knowledge and commercial awareness
- Strong sales and pipeline management skills
- Strong people management skills - interpersonal skills, appraisal skills, interviewing skills
- Demonstrable management experience within outsourced service delivery environments
- Familiarity with business processes, tools, and CRM systems
- Ability to implement and manage change. Motivate, encourage, and coach others to develop strong relationship-building and sales skills
- Able to work independently under pressure and adhere to deadlines
- Excellent communication skills
- Excellent decision-making/problem-solving skills
- Ability to follow the security rules of the company
**What We Offer:**
- Excellent remuneration package based on experience, skills, and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
