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Implementation and Solutions Manager

hace 2 meses

Valencia, Valencia, España Datamaran A tiempo completo
About the Role

We are seeking an experienced Implementation and Training Manager to join our team at Datamaran. As a key member of our Client Success and Partnerships department, you will play a pivotal role in ensuring new customers are onboarded to our platform efficiently and effectively.

Key Responsibilities
  • Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and timely adoption of the Datamaran platform, focusing on customer satisfaction and delight.
  • Training and Development: Develop and deliver tailored training programs to up-skill customers on how to effectively use the platform for their Environmental, Social, and Governance (ESG) governance and materiality requirements.
  • Project Management: Manage multiple implementation projects simultaneously, ensuring they are completed on time, within scope, and meet quality standards.
  • Customer Support: Provide ongoing support to customers, addressing their queries and helping them maximize the value of the Datamaran platform.
  • Collaboration: Work closely with Sales, Client Success, and Product teams to align customer needs with platform capabilities and to continuously improve our onboarding and training processes.
  • Feedback and Improvement: Gather and analyze customer feedback to inform product development and enhance the overall customer experience.
  • Documentation: Create and maintain comprehensive documentation, including training materials, user guides, and FAQs.
Why Join Us

At Datamaran, we are a mission-driven company making a positive impact on the environment and society. We offer a competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and innovative work environment.