Quality Assurance Lead with Indonesian Language Expertise

hace 4 semanas

Barcelona, Barcelona, España TDCX A tiempo completo
About TDCX

TDCX is a leading provider of transformative digital CX solutions, empowering world-class brands to acquire new customers, build customer loyalty, and protect their online communities.

Job Title: Quality Assurance Lead with Indonesian Language Expertise

We are seeking a highly skilled Quality Assurance Lead with expertise in the Indonesian language to join our team. As a Quality Assurance Lead, you will be responsible for driving QA excellence within global Player Support vendors, ensuring vendor consistency and integrity, and providing insights and recommendations to improve the quality of support, player experience, policy, and processes.

Key Responsibilities:
  • Conduct quality evaluations and deep dives to ensure vendor consistency and integrity
  • Provide insights and recommendations to improve the quality of support, player experience, policy, and processes
  • Collaborate with client and global QA vendor team members to improve player support experience
  • Develop and implement quality initiatives and projects on a team and global level
  • Work with cross-functional partners of different regions, stakeholder management experience
Requirements:
  • Fluent or native level in Indonesian: verbal, written, listening, comprehension
  • Proficient command in English as a 2nd language - minimum C1 level
  • COPC Quality Management certification desired
  • Lean Six Sigma certification desired (Yellow or Green Belt)
  • High proficiency in Excel, Google Sheets or any other data tool (Tableau etc.)
  • Experience: +3 years QA experience in a quality team structured around COPC standards (preferred), contact center environment
About the Role

This is an exciting opportunity to join a global company, winner of hundreds of industry awards, and be part of a team that is transforming the outsourced CX industry. As a Quality Assurance Lead with Indonesian Language Expertise, you will have the opportunity to work with a diverse team, develop your skills and expertise, and make a meaningful contribution to the company's success.

What We Offer

At TDCX, we offer a comprehensive benefits package, including attractive remuneration, great perks, and performance incentives. We also provide comprehensive medical, insurance, or social security coverage, premium workspaces, engaging activities and recognition programs, strong learning and development plans for your career growth, and a positive culture for you to #BeMore at work.

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