Global Service Delivery Director

hace 3 días

Barcelona, Barcelona, España Unilabs A tiempo completo

**Job Summary**

We are seeking a highly skilled and experienced professional to join our team at Unilabs as a Global Service Delivery Director. This is a key leadership role that requires a strong background in technology infrastructure and service delivery.

**Key Responsibilities**

  • **Deliver Modern Technology Infrastructure**: Accountable for delivering modern technology infrastructure and services across the businesses, including the delivery of end-user technology to enable colleagues and workplace.
  • **Seamless Service Delivery**: Delivering technology that enables seamless service to customers, suppliers and colleagues, focusing on a high-quality customer experience.
  • **Quality and Efficiency**: Drives quality and efficiency in technology solutions delivered, ensuring that they meet architecture and security standards.
  • **Service Governance**: Owns service processes and governance (ITIL / ITSM) that are used across the business with a focus on lean improvement and optimisation via automation.
  • **Value for Money**: Accountable for value for money delivered across infrastructure – balancing cost and investment to deliver optimised running costs against desired service levels (SLAs).
  • **Platform Infrastructure**: Owns delivery of platform infrastructure, technology and service to meet or exceed the agreed SLAs.
  • **Continual Improvement**: Oversees continual improvement and update (evergreening) of all platforms under management.
  • **Partner Relationships**: Owns the relationships, work, and performance of key partner infrastructure vendors to enable SLAs to be met.
  • **Service Desk**: Accountable for the 1st line service desk delivering to the SLAs and hours required by the business.
  • **IT Assets and Licensing**: Accountable for IT Assets & Software Licensing ensuring proper coverage and that commercial value is optimised.
  • **Consultancy and Risk Mitigation**: Provides consultancy, risk mitigation steering, and acceptance to ensure transition of services into operation meet required standards.
  • **Security**: Work closely with Group CISO to ensure the security of Unilabs systems.
  • **Technical Leadership**: Technical leadership and steering across infrastructure.
  • **Commercial Management**: Commercial management of platforms and operation – including IT assets, licensing, and vendors.
  • **ITIL Process Ownership**: ITIL process ownership and governance for key operational and transition processes.
  • **Service Catalogue Management**: Service Catalogue Management - provide single, consistent source of agreed IT services with the business.
  • **Incident and Service Request Management**: Incident and service request management.
  • **Event Monitoring and Management**: Event monitoring and management.
  • **Problem Record Management and Resolution**: Problem record management and resolution.
  • **Service Quality Gate**: Ownership and resolution of major incidents/problems. Service quality gate and acceptance of service changes from BU delivery functions.
  • **Service Level Management**: Service Level Management - service reviews and improvement with internal and 3rd party providers.

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