Technical Support Specialist

hace 7 días

El Prat de Llobregat, Barcelona, España Clarivate A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain. As a Technical Support Analyst, you will be responsible for analyzing and resolving complex software-related issues, communicating with customers and stakeholders, and maintaining current knowledge of products and features.

About You

  • At least 2 years of Technical B2B Customer Support experience
  • Bachelor's degree (or equivalent qualification/experience) in library sciences, information sciences, or a related technical field
  • High analytical skills and problem-solving mindset
  • Highly proficient in spoken and written English

What You Will Be Doing

  • Analyze and resolve complex software-related issues and communicate with customers and stakeholders
  • Support Ex Libris products, including Alma, through written communication, chat, and occasional calls/meetings
  • Attend and report on product updates or training sessions as assigned
  • Maintain current knowledge of products, processors, and feature functionality
  • Curate product support collaterals as needed to enhance product adoption and usage

About the Team

You will report to the Technical Support Team Leader and work with a diverse, motivated team located in Spain, France, and Germany.

What We Can Offer

  • 30 working days of vacation
  • Active volunteering community with 40 paid hours of volunteering time
  • Life & Disability insurance policy
  • Tax-free benefits, including Ticket Restaurant scheme, kindergarten, and transport
  • Agile work environment with a talented team of colleagues

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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