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About Grover
Grover is a leading technology rental company that offers flexible and sustainable solutions to access cutting-edge technology. Our mission is to revolutionize the way people use technology, making it more affordable and accessible.
Our Team
We are a diverse and global team of professionals who are passionate about making a difference in the tech industry. Our team is made up of experts from various backgrounds and disciplines, all working together to achieve our mission.
The Role
We are seeking a highly skilled and experienced Debt Collections Agent to join our team in Barcelona. As a Debt Collections Agent, you will be responsible for contacting customers to inform them of overdue payments, planning a course of action to recover outstanding payments, negotiating payoff deadlines or payment plans, and responding to customer queries.
Key Responsibilities
- Contact customers via phone and email to inform them of overdue payments
- Plan a course of action to recover outstanding payments
- Negotiate payoff deadlines or payment plans
- Respond to customer queries
- Investigate and resolve discrepancies
- Update account status and database
- Alert superiors of debtors unwilling or unable to pay when necessary
Requirements
- 1+ years experience in Debt Collections
- Fluent in German and English
- Basic understanding of accounting principles
- Ability to multitask and work with targets and tight deadlines
- Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
What We Offer
- 28 days of paid vacation, plus another additional day after 3-4 years
- Online Mental Wellness support with Nilohealth
- Fully covered insurance
- Urban Sports Club or ClassPass Corporate Discount
- Annual learning budget of 1000€
- Exclusive Grover Tech discount for you and your loved ones
Join Our Mission
We are looking for a talented and motivated individual who is passionate about making a difference in the tech industry. If you are a team player who is looking for a challenging and rewarding role, we encourage you to apply.