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Booking Manager
hace 2 meses
We are seeking a highly skilled Booking Manager to join our team at MTS Globe Spain. As a key member of our operations team, you will be responsible for coordinating the booking management process, ensuring seamless communication with our partners and stakeholders, and driving business growth.
Main Responsibilities:
- Lead the Booking Management Process: Oversee the entire booking lifecycle, from initial inquiry to final confirmation, ensuring timely and accurate processing.
- Manage Notifications and Special Requests: Coordinate with our partners and stakeholders to address customer inquiries, resolve issues, and provide exceptional service.
- Control Stop Sales and Allotment: Monitor and manage stop sales and allotment control to optimize revenue and ensure maximum occupancy.
- Daily Follow-up of Bookings: Regularly review and update booking status, ensuring accuracy and consistency.
- Monitor Average Price per Booking and Occupancy: Analyze and report on key performance indicators to inform business decisions and drive growth.
- Collaborate with TTOO and Hoteliers: Foster strong relationships with our partners to ensure seamless communication and coordination.
- Manage Incidents and Complaints: Respond promptly and professionally to customer concerns, resolving issues and maintaining a positive reputation.
- Coordinate the Team: Lead and motivate our team to deliver exceptional service, ensuring a high level of quality and consistency.
