IT Services Management Lead
hace 4 semanas
Are you an innovative leader ready to take the next step in your career? Board is seeking a strategic IT Service Manager to enhance our IT team. This role is pivotal in overseeing the provision and management of IT services throughout the organization. The primary goal is to ensure that IT services align with the needs and expectations of both internal stakeholders and external clients.
Key Responsibilities:
- Service Delivery Oversight: Ensure the effective delivery of IT services to internal stakeholders, maintaining high levels of satisfaction and quality.
- Service Level Management: Establish service level agreements (SLAs), key performance indicators (KPIs), and operational metrics to assess and enhance service delivery.
- Service Desk Management: Oversee the service desk operations, including incident, request, and problem management processes, ensuring timely resolutions and effective communication with users.
- Implementation of Service Management: Develop and maintain IT service management (ITSM) processes, focusing on continuous improvement to boost efficiency and alignment with business goals.
- Change and Release Coordination: Manage change and release processes to minimize disruptions to IT services and business functions, prioritizing and facilitating change approvals.
- Vendor Management: Cultivate relationships with external vendors and service providers, ensuring adherence to contractual obligations and service commitments.
- Service Enhancement Initiatives: Lead initiatives aimed at improving service quality based on performance data analysis, customer feedback, and industry trends.
- Team Leadership: Mentor and guide a team of service desk technicians and IT support staff, promoting a culture of collaboration and professional growth.
Qualifications:
- Strong verbal and written communication skills in English.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- A minimum of 4 years of experience in IT service management or similar roles, particularly in service desk operations.
- IT service management certification (e.g., ITIL Foundation, ITIL 4 Managing Professional) is highly preferred.
- Demonstrated experience in implementing and refining ITSM processes.
- Proven leadership abilities with a focus on team motivation and development.
- Strong analytical skills to interpret data and inform decision-making.
- Familiarity with service management tools and project management methodologies is advantageous.
-
IT Services Category Lead
hace 3 días
Madrid, Madrid, España Amadeus A tiempo completoAbout the RoleWe are seeking a highly skilled IT Services Category Lead to join our Corporate Purchasing Team at Amadeus. As a key member of our team, you will be responsible for redefining global category practices for IT Services, focusing on Delivery Based Services, Outsourcing, and Fix Price Projects.Key ResponsibilitiesExecute Global Categories: Take...
-
IT Services Category Lead
hace 3 días
Madrid, Madrid, España Amadeus A tiempo completoAbout the RoleWe are seeking a highly skilled IT Services Category Lead to join our Corporate Purchasing Team at Amadeus. As a key member of our team, you will be responsible for redefining global category practices for IT Services, focusing on Delivery Based Services, Outsourcing, and Fix Price Projects.Key ResponsibilitiesExecute Global Categories: Take...
-
IT Support Services Lead
hace 4 semanas
Madrid, Madrid, España Logista A tiempo completoAt Logista, you will have the chance to expand your horizons. You will engage in continuous learning and contribute to a professional, robust, diverse, sustainable, and technologically advanced environment by collaborating with high-performing teams. If you are looking to elevate your career while experiencing new challenges and achieving constant growth,...
-
Hostel Management Position in Andalucia/ Spain
hace 3 días
Madrid, Madrid, España Retail Management Services A tiempo completo**Job Summary**Retail Management Services is seeking an experienced hostel manager to lead our new backpackers' hostel in Andalucia/ Spain. As a key member of our team, you will be responsible for creating a welcoming atmosphere for our guests and ensuring the smooth operation of the hostel.**Key Responsibilities**Manage the day-to-day operations of the...
-
Hostel Management Position in Andalucia/ Spain
hace 4 días
Madrid, Madrid, España Retail Management Services A tiempo completo**Job Summary**Retail Management Services is seeking an experienced hostel manager to lead our new backpackers' hostel in Andalucia/ Spain. As a key member of our team, you will be responsible for creating a welcoming atmosphere for our guests and ensuring the smooth operation of the hostel.**Key Responsibilities**Manage the day-to-day operations of the...
-
IT Services Manager
hace 1 día
Madrid, Madrid, España Jti A tiempo completoAbout the Role**Job Summary:**We are seeking an experienced IT Services Manager to lead our On-Site IT I&O operations in the Canary Islands. As a key member of our IT team, you will be responsible for managing the implementation and execution of all required global and local infrastructure systems, providing end-user computing services, and ensuring the...
-
IT Services Manager
hace 1 día
Madrid, Madrid, España Jti A tiempo completoAbout the Role**Job Summary:**We are seeking an experienced IT Services Manager to lead our On-Site IT I&O operations in the Canary Islands. As a key member of our IT team, you will be responsible for managing the implementation and execution of all required global and local infrastructure systems, providing end-user computing services, and ensuring the...
-
IT Project Management Specialist
hace 4 semanas
Madrid, Madrid, España IE Business School A tiempo completoOverview The IT division is seeking a Project Management Specialist. The individual will oversee project management and IT services, requiring substantial experience in managing the complete software development life cycle. Responsibilities Core Duties: Lead project management efforts: planning, coordination, and execution. Assess the...
-
IT Project Management Specialist
hace 3 días
Madrid, Madrid, España IE Business School A tiempo completoOverview The IT division is seeking a Project Management Specialist. The individual will oversee project management and IT services, requiring substantial experience in managing the complete software development life cycle. Responsibilities Core Duties: Lead project management efforts: planning, coordination, and execution. Assess the...
-
Delivery Management Lead, Professional Services
hace 3 días
Madrid, Madrid, España Mongodb A tiempo completoAbout the RoleWe are seeking a seasoned Senior Manager, Project Management/Delivery Excellence to join our MongoDB Professional Services team. As a key member of our organization, you will be responsible for delivering high-quality projects and driving business growth in the EMEA region.Key ResponsibilitiesProject Delivery: Lead the delivery of projects in...
-
Delivery Management Lead, Professional Services
hace 4 días
Madrid, Madrid, España Mongodb A tiempo completoAbout the RoleWe are seeking a seasoned Senior Manager, Project Management/Delivery Excellence to join our MongoDB Professional Services team. As a key member of our organization, you will be responsible for delivering high-quality projects and driving business growth in the EMEA region.Key ResponsibilitiesProject Delivery: Lead the delivery of projects in...
-
IT Infrastructure Manager
hace 3 días
Madrid Centro, Madrid, España The Workshop A tiempo completoAbout The WorkshopThe Workshop is a technology-driven company that specializes in developing innovative software solutions for the online gaming industry. Our mission is to create cutting-edge technology that empowers our users to achieve their goals.Job SummaryWe are seeking an experienced Desktop Support Team Lead to oversee the smooth operation of our...
-
IT Infrastructure Manager
hace 5 días
Madrid Centro, Madrid, España The Workshop A tiempo completoAbout The WorkshopThe Workshop is a technology-driven company that specializes in developing innovative software solutions for the online gaming industry. Our mission is to create cutting-edge technology that empowers our users to achieve their goals.Job SummaryWe are seeking an experienced Desktop Support Team Lead to oversee the smooth operation of our...
-
Madrid, Madrid, España Nestlé SA A tiempo completoAbout the RoleWe are seeking a highly skilled IT M&A Business Process Management and Testing Lead to join our team at Nestlé SA. As a key member of our IT M&A and NETT Department, you will be responsible for managing testing scope creation, validation, and coordination with project teams and businesses.Key Responsibilities:Testing Planning and Execution:...
-
Madrid, Madrid, España Nestlé SA A tiempo completoAbout the RoleWe are seeking a highly skilled IT M&A Business Process Management and Testing Lead to join our team at Nestlé SA. As a key member of our IT M&A and NETT Department, you will be responsible for managing testing scope creation, validation, and coordination with project teams and businesses.Key Responsibilities:Testing Planning and Execution:...
-
Madrid, Madrid, España Nestlé Sa A tiempo completoJob SummaryNestlé Sa is seeking an experienced IT M&A Business Process Management and Testing Lead to join our IT M&A and NETT Department. As a key member of our team, you will be responsible for managing testing scope creation, validation, and coordination with project teams and businesses.Key ResponsibilitiesDevelop and execute testing plans, ensuring...
-
Madrid, Madrid, España Nestlé Sa A tiempo completoJob SummaryNestlé Sa is seeking an experienced IT M&A Business Process Management and Testing Lead to join our IT M&A and NETT Department. As a key member of our team, you will be responsible for managing testing scope creation, validation, and coordination with project teams and businesses.Key ResponsibilitiesDevelop and execute testing plans, ensuring...
-
Factory IT Solutions Lead
hace 3 días
Madrid, Madrid, España JTI A tiempo completoAbout the RoleWe are seeking a highly skilled IT Business Solutions Manager to join our team at JTI. As a key member of our Factory Cluster IT team, you will be responsible for formulating and implementing IT solutions that drive business growth and transformation.Key ResponsibilitiesBusiness Relationship Management:- Develop and maintain strong...
-
Factory IT Solutions Lead
hace 4 días
Madrid, Madrid, España JTI A tiempo completoAbout the RoleWe are seeking a highly skilled IT Business Solutions Manager to join our team at JTI. As a key member of our Factory Cluster IT team, you will be responsible for formulating and implementing IT solutions that drive business growth and transformation.Key ResponsibilitiesBusiness Relationship Management:- Develop and maintain strong...
-
Project Management Lead
hace 4 días
Madrid Centro, Madrid, España Sin nombre A tiempo completoJob SummaryWe are seeking a highly skilled Senior Project Manager to lead our project management and cross-functional delivery teams. As a key member of our team, you will be responsible for building trust, professionalism, and a common purpose to help unlock value more than the sum of individual team members.About the RoleThe ideal candidate will have 6+...