Concierge Ambassador

hace 6 días

Santa Eulalia del Río, Baleares, España Marriott International A tiempo completo
Job Summary

We are seeking a highly skilled and attentive Concierge Ambassador to join our team at Marriott International. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Monitor club lounge for seating availability, service, safety, and well-being of guests.
  • Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.
What We Offer

As a Concierge Ambassador at Marriott International, you will have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

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