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Ecommerce & Digital Operations Manager - New Balance Emea
hace 2 meses
Job Summary
We are seeking an experienced Operations Manager to oversee the delivery of high-quality services and drive customer satisfaction. As a key member of our team, you will be responsible for leading a team, working closely with stakeholders, and optimizing processes to meet performance targets.
Key Responsibilities
- Lead a team of customer service professionals to deliver exceptional service and meet performance targets.
- Develop and implement process improvements to enhance team efficiency and productivity.
- Manage resources to achieve objectives and maintain strong client relationships.
- Provide project updates to stakeholders on strategy, progress, and results.
- Coach and develop team members to deliver exceptional customer service and achieve targets.
Requirements
- Fluency in English is essential, with proficiency in another European language highly desirable.
- Prior experience as an Operations Manager or similar role in a customer service or contact centre environment.
- Strong leadership and people management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal stakeholders.
- Solid understanding of operational strategies, performance metrics, and process improvement methodologies.
Benefits
- Competitive salary and bonus structure.
- Opportunity to work with a global company with a presence in over 30 countries.
- Professional development and training opportunities.
- Hybrid work model with a mix of office and remote work.
About Us
CPM International is a globally recognized company specializing in customer experience management and sales force solutions. We help businesses maximize their operational effectiveness and achieve their goals through exceptional customer service and sales support.
