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Technical Application Specialist II, Chemistry, French and English Speaker
hace 2 meses
This position is with Thermo Fisher Scientific, a leading global company in the scientific industry. As a Technical Application Specialist II, you will be part of a dynamic team that provides technical support to customers worldwide.
Key Responsibilities- Provide technical assistance to customers via various communication channels, including email, phone, and web chat.
- Record and maintain accurate information from customer interactions in a customer relationship management system.
- Participate in regular training sessions to stay up-to-date on products, applications, and technologies.
- Identify and implement process improvements, FAQs, and technical information to enhance customer support.
- Collaborate with cross-functional teams to resolve complex customer inquiries.
- A Master's degree in Chemistry, Biochemistry, or a related field.
- 1-5 years of laboratory experience.
- Excellent communication and customer service skills.
- Proficiency in English and French.
- A competitive salary and annual incentive bonus.
- A generous benefits package.
- Opportunities for career growth and professional development within a global organization.
- An innovative and international working environment.
