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Quality Assurance Manager
hace 2 meses
Welocalize is seeking a highly skilled Quality Manager to join our team. As a trusted global transformation partner, we accelerate the global business journey by enabling brands and companies to reach, engage, and grow international audiences.
Key Responsibilities:
- Monitor deliverable performance on accounts managed by Program Squad(s) on which they are assigned.
- Flag and action areas of delivery that are performing beneath client thresholds.
- Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters.
- Adapt existing quality frameworks to ensure they are able to satisfy customer needs.
- Work with Learning and Development team to ensure efficacy and maintenance of all available training.
- Customer point of contact for all quality-related matters.
- Action when necessary to ensure quality SLA (client or Welocalize) is being met.
- Monitor and flag deliverables performing beneath defined thresholds.
- Initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed.
Requirements:
- Proven experience in fast-paced, client-centric, data-centric environments.
- Experience and proven track record in data structures, queries, and analysis.
- Excellent communication skills with the ability to present structured arguments to diverse audiences.
- Knowledge of the AI data services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Strong problem-solving skills with attention to time constraints while being accountable for the quality of the deliverables.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Language: English (fluent level required). An additional language at a fluent level (both verbal & written) is preferred.
Location: Welocalize is a global company with locations in North America, Europe, and Asia. This role is open to remote work arrangements.
How to Apply: If you are a motivated and experienced Quality Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].