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Field Service Representative
hace 2 meses
We are seeking a highly skilled and experienced Field Service Representative to join our team at Schreiber Foods. As a key member of our technical support team, you will be responsible for providing expert technical support and training to our customers, ensuring their equipment is running smoothly and efficiently.
Key Responsibilities- Equipment Installation and Commissioning: Supervise and coordinate the installation and commissioning of equipment sold internationally, ensuring seamless integration and optimal performance.
- Customer Training and Support: Train customers in operations and maintenance on equipment sold by Schreiber Foods, providing comprehensive guidance and support to ensure they are fully equipped to use their equipment effectively.
- Maintenance and Troubleshooting: Possess the ability to work around running equipment safely in a high-speed environment, conducting regular maintenance and troubleshooting to prevent downtime and ensure optimal equipment performance.
- Customer Visits and Support: Coordinate visits of potential customers, ensuring their equipment's informational needs are met, and providing on-site and phone support for field service assistance to resolve equipment problems.
- Module Build and Rebuild: Conduct the build/rebuild of modules as needed for spare parts, customers, or new equipment, ensuring timely delivery and optimal quality.
- Equipment Analysis and Problem-Solving: Advise, analyze, and problem-solve with existing equipment, identifying areas for improvement and implementing solutions to enhance equipment performance and efficiency.
- Communication and Collaboration: Interpret and communicate customer requirements to plant production and/or support groups, ensuring seamless communication and collaboration across teams.
- Documentation and Updates: Support updates of the instructional and service manuals, communicating these updates to all customers, and ensuring accurate and comprehensive documentation.
- Technical Team Support: Support the technical team with the development of design improvements, ensuring the latest technologies and innovations are incorporated into our equipment and services.
- Warranty Claims and Resolution: Evaluate equipment warranty claims, making recommendations for equitable resolution, and ensuring timely and effective resolution of customer issues.
- Compliance and Quality: Together with the leadership team, ensure compliance with Food Safety and Food Quality Plans, in addition to customer requirements, ensuring the highest standards of quality and safety are maintained.
- Customer Feedback and Satisfaction: Listen and respond to the voice of the customer as part of the daily execution of sales support, ensuring customer satisfaction and loyalty.
- Business Plan Execution: Execute the business plan provided from the business development manager, ensuring the achievement of volume, margin, and profit targets.
- Service Trip Organization and Cost Optimization: Independently organize service trips and generate spare parts lists to optimize trip costs, ensuring efficient and cost-effective service delivery.
- Client Service Requests and Troubleshooting: Independently respond to client's service requests and manage troubleshooting SOPs in accordance with the Green Bay Machinery USA team.
- Program Development and Implementation: Work cross-functionally within Green Bay Machinery to develop, revise, and implement programs to meet customer requirements, ensuring seamless integration and optimal performance.
- Customer Retention and Acquisition: Comprehensive follow-through with internal and external customers to assure alignment with customer expectations, and responsible for retaining and cultivating assigned customers and acquiring new customers.
- Product Placement and Information Sharing: Ensure placement of Green Bay Machinery products in customer's product portfolio, and provide timely information necessary to all internal Green Bay Machinery departments to meet the external customer's requests.
