Incident Response Specialist
hace 6 días
Major Incident and Problem Manager
At NCCR RNA & Disease, we are seeking an experienced Major Incident & Problem Manager to join our Corporate IT department. This role will play a pivotal part in coordinating response to Major Incidents and managing the lifecycle of problems from initiation through to restoration.
About the Role
We are partnered with a world-class IT services provider based in Spain, with a global presence. As Major Incident & Problem Manager, you will be responsible for managing the major incident and problem management processes, including related reporting, governance, training, and continual improvement activities.
Key Responsibilities
- Manage major incidents and problem investigations, analysing situations, influencing others, championing best practice, and collaborating effectively with internal and external stakeholders.
- Proactively identify potential problems through trend analysis and monitoring system performance, coordinating root cause analysis and post-problem resolution activities for all problems raised following major incidents.
- Build strong working relationships with other teams and clients to ensure a collaborative approach to service restoration and root cause analysis, reducing the impact of incidents and the risk of reoccurrence by enhancing the stability of their systems and environments.
Requirements
We are looking for an experienced Major Incident & Problem Manager with a proven track record in similar roles, preferably within a large, multi-client organisation operating globally. You will have an in-depth understanding of ITIL Service Management processes and best practices, with ITIL Foundation certification highly advantageous.
What We Offer
We offer an excellent benefits package, including health insurance, professional development budget, and corporate pension contribution. Please note that due to working with clients globally, this role requires someone to be a fluent communicator in both Spanish and English.
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