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Field Service Specialist
hace 2 meses
Thermo Fisher Scientific is seeking a highly skilled Field Service Engineer to provide technical support for laboratory equipment, including installation, repairs, and preventive maintenance. The ideal candidate will be customer-focused, an advocate for Thermo Fisher Scientific in customer laboratories, and eager to drive growth and improve customer delivery and overall experience.
Responsibilities- Perform on-site installation, repair, and preventive maintenance of laboratory equipment.
- Provide telephone support for customers.
- Properly report service activity through the company's integrated management system.
- Manage customer management software to track service calls, lead parts inventories, and complete job tasks.
- Keep control of spare parts and coordinate stock counts when required.
- Carry out specific projects, tasks, or reports commissioned by the manager.
- Keep the Technical Service management informed of issues and support needs.
- Attend national and international training courses as required.
- Bachelor's degree in Biomedical Engineering, electrical, mechanical, electronics, or a related field.
- 3+ years of technical field service experience.
- Customer friendliness and a professional demeanor.
- Experience in the medical equipment industry, preferably in clinical analyzers, is an advantage.
- Multidisciplinary knowledge and experience in electronics, mechanics, and computing are valued.
- PC literacy, including MS Office and Outlook.
- Intermediate level of English.
- Ability to safely move heavy devices (70 Kg) with assistance on occasion.
- Ability to safely lift and carry 10-15 Kg continuously throughout the day.
- Ability to bend, squat, stretch, and reach every day in a service function.
- Maintain a valid car driver's license and satisfactory driving record.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
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