Quality and Support Specialist
hace 2 días
At Triodos Bank, we're committed to making a positive impact on society. As a Quality and Support Specialist, you'll play a crucial role in ensuring the quality and efficiency of our processes and services.
Key Responsibilities:- Ensure the quality and control of processes and products/services for individuals and businesses (excluding business asset products).
- Meet delivery deadlines for controls in a timely manner.
- Identify best practices and areas for improvement in procedures, processes, and products.
- Address customer complaints and communicate with the Banca Retail management and Head Office.
- Stay up-to-date with procedures, policies, and programs established by the entity.
- Validating that quality and efficiency standards are met in the organization.
- Communicating control results and areas for improvement to relevant areas and departments.
- Controlling and following up on findings from internal and external audits related to products and services under Personal Banking.
- Establishing metrics for measuring controls to be performed from Personal Banking.
We're looking for a motivated and detail-oriented individual who is passionate about quality and process improvement. If you're a team player who is committed to excellence, we'd love to hear from you.
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