Global Operations Team Lead

hace 2 días

Barcelona, Barcelona, España Hewlett Packard A tiempo completo
Job Title: Team Leader For Global T1 CEE Customer Operations

As a Team Leader for Global T1 CEE Customer Operations, you will be responsible for leading a team of Customer Operations Specialists in Supply Chain. Your primary goal will be to build strategic relationships with customers, working in a European, multicultural environment, and supporting HP partners and customers in their activities of managing customer and partner orders.

Key Responsibilities:
  • Lead team effort to resolve moderately complex issues
  • Act as a first point of contact for top-tier customer accounts with high complexity, coordinating support on a broad range of daily operational matters
  • Resolve high-impact operational issues, such as those related to global trade and compliance policies, issues with high dollar-value exposure
  • Coordinate with or lead other functions and organizations to resolve issues, such as sales teams, supply chain, logistics
  • Champion a specialized topic, such as order management, special pricing, and train other team members
  • Spearhead efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
  • Represent the team as a subject matter expert on complex internal processes to other functions and organizations
  • Contribute to employee engagement activities and follow-ups
Requirements:
  • First-level university degree
  • 4-6 years of related experience, such as supply chain, customer service, procurement, financial management
Desired Skills:
  • Advanced communication skills with ability to convey high-impact messages clearly (verbal, written, and presentation) to peers and management within and outside of HP
  • Mastery in English and local language, as well as other languages as required (German language is a plus)
  • Advanced understanding of highly complex internal operational issues
  • Advanced problem-solving and analytical skills
  • Broad, in-depth knowledge of the end-to-end process of sales operations
  • Solid knowledge of local legal compliance issues
  • Advanced teamwork and collaboration skills
  • Demonstrated project management skills

This role requires a strong understanding of the end-to-end process of sales operations, as well as the ability to communicate complex ideas clearly to both technical and non-technical stakeholders. If you have a passion for process optimization and a desire to work in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.

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