Invoicing Process Manager
hace 1 mes
Work location: Barcelona.
Job SummaryWe are seeking a highly skilled Invoicing Analyst to join our team at Novartis. As an Invoicing Analyst, you will be responsible for managing the daily tasks of the invoicing process, ensuring timely and accurate invoicing to customers. You will also be responsible for reviewing and controlling information in the system, coordinating digitalization processes, and participating in customer experience projects.
Key Responsibilities- Manage daily tasks of the invoicing process and ensure timely and accurate invoicing to customers.
- Review and control information in the system to ensure accuracy and completeness.
- Coordinate digitalization processes, including EDI connections and tasks between Edicom and customers.
- Participate in customer experience projects to improve customer satisfaction and loyalty.
- Take ownership of customer invoicing complaints and investigate and resolve issues in a timely and professional manner.
- Manage customer requests for copies of invoices, delivery notes, agreements, and prices.
- Generate customer solution agreements (MA) on a monthly basis, including credit notes, free products, or other solutions.
- Coordinate quality deviations within the QA department and follow up on appropriate actions.
- Manage and coordinate returns with the warehouse (3PL) team for expired or damaged products.
- Education: Business administration degree or any related field.
- 3 years of experience in Customer service, invoicing, or order management role/sector.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Understanding of the order to invoice process and teamwork with Supply Chain, Finance, and Credit.
- Exceptional interpersonal skills with good verbal and written communication.
- Fluent in Spanish and English, both written and spoken.
Our purpose is to reimagine medicine to improve and extend people's lives. We are committed to becoming the most valued and trusted medicines company in the world. Join us and be part of our mission to make a difference in people's lives.
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