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Danish Customer Support Specialist for Scandinavian Company
hace 2 meses
Vi søger en erfaren kundeserviceekspert til at arbejde med at yde support til kunder til en voksende skandinavisk virksomhed. Din hovedopgave vil være at løse brugernes problemer og yde support via telefon og mail.
Ansvarsområder- At bidrage individuelt og som et teammedlem til at yde fremragende kvalitets- og produktivitetsstandarder, der opfylder eller overgår kundens krav.
- At give brugerne løsninger gennem informationsindsamling, analytisk fejlfinding og forespørgselsforskning.
- At behandle fortrolige og følsomme oplysninger og materialer.
- At arbejde med service, kvalitet og gennemsigtighed i alle aspekter af arbejdet.
- At håndtere forespørgsler via værktøjer og systemer (i øjeblikket via telefonopkald og e-mail).
- At bidrage proaktivt til opnåelse af aftalte serviceniveauer.
- Erfaring og praktisk viden om kommunikation og kundeservice.
- Fremragende organisatoriske, strukturelle og analytiske evner.
- Et stort fokus på problemløsning; mål- og serviceorienteret.
- Forståelse for og løbende bidrag til teamets succes.
- Kendskab til Microsoft Office-pakken.
- Højt flydende niveau af dansk og engelsk skrift og tale.
- Evnen til at fungere i et tempofyldt miljø.
- Arbejde for en spændende startup.
- International erfaring og et stort plus på dit CV.
- Skandinavisk arbejdsmiljø med mange karrieremuligheder.
