Empleos actuales relacionados con Capacity Planner Senior Analyst - Madrid, Madrid - Cigna Health And Life Insurance Company
-
Senior Capacity Planner
hace 1 semana
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleWe are seeking a Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.Main ResponsibilitiesForecasting and...
-
Senior Capacity Planner
hace 2 meses
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.This role requires a...
-
Senior Capacity Planner
hace 2 meses
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.This role requires a...
-
Senior Capacity Planner
hace 1 semana
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the Role:We are seeking a highly skilled Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.Main...
-
Senior Capacity Planner
hace 3 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleCigna Healthcare, a division of The Cigna Group, is seeking a highly skilled Senior Capacity Planner to join our Business Excellence team. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on...
-
Senior Capacity Planner
hace 3 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleCigna Healthcare, a division of The Cigna Group, is seeking a highly skilled Senior Capacity Planner to join our Business Excellence team. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on...
-
Senior Capacity Planner
hace 2 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleThe Cigna Group is seeking a highly skilled Senior Capacity Planner to join our Business Excellence team. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.This role requires a strong...
-
Senior Capacity Planner
hace 4 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.This role requires a...
-
Senior Capacity Planner
hace 4 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.This role requires a...
-
Senior Capacity Planner
hace 1 mes
Madrid Centro, Madrid, España The Cigna Group A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.This role requires a...
-
Senior Capacity Planner
hace 1 mes
Madrid Centro, Madrid, España The Cigna Group A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Capacity Planner to join our Business Excellence team at The Cigna Group. As a key member of our team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.This role requires a...
-
Capacity Planner
hace 7 días
Madrid, Madrid, España Tetra Pak A tiempo completoAbout the RoleWe are seeking a highly skilled Capacity Planner to join our team at Tetra Pak. As a Capacity Planner, you will be responsible for driving and executing region capacity planning for EMEA Packaging Material converting factories.Key ResponsibilitiesSupport Packaging Material allocation process from a regional point of viewMaintain regional...
-
Capacity Planner
hace 7 días
Madrid, Madrid, España Tetra Pak A tiempo completoAbout the RoleWe are seeking a skilled Capacity Planner to join our team at Tetra Pak. As a Capacity Planner, you will play a crucial role in driving and executing region capacity planning for EMEA Packaging Material converting factories.Key ResponsibilitiesSupport Packaging Material allocation process from a regional point of viewMaintain regional capacity...
-
Senior Capacity Manager
hace 2 semanas
Madrid, Madrid, España Engineeringuk A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Capacity Manager to join our Delivery Service Partners Team. As a key member of our team, you will be responsible for developing and executing robust capacity plans for our Delivery Service Partners (DSP). This will involve leveraging various data and cross-functional collaboration to build scalable...
-
Senior Capacity Manager
hace 3 semanas
Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleAmazon Spain Services, S.L.U. is seeking a highly skilled Senior Capacity Manager to join our team in Madrid. As a key member of our Delivery Service Partner (DSP) team, you will play a critical role in ensuring the smooth operation of our logistics network.As a Senior Capacity Manager, you will be responsible for developing and executing...
-
Senior Capacity Manager
hace 3 semanas
Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleAmazon Spain Services, S.L.U. is seeking a highly skilled Senior Capacity Manager to join our team in Madrid. As a key member of our Delivery Service Partner (DSP) team, you will play a critical role in ensuring the smooth operation of our logistics network.As a Senior Capacity Manager, you will be responsible for developing and executing...
-
Senior Capacity Manager
hace 3 semanas
Madrid, Madrid, España Mygwork A tiempo completoSenior Capacity Manager Job DescriptionAmazon's Senior On The Road (OTR) Capacity Managers play a pivotal role in ensuring our vast logistics network of Delivery Service Partners operates smoothly and efficiently to delight customers.In this critical position, you will be responsible for developing and executing robust capacity plans for our Delivery Service...
-
Senior Capacity Manager
hace 3 semanas
Madrid, Madrid, España Mygwork A tiempo completoSenior Capacity Manager Job DescriptionAmazon's Senior On The Road (OTR) Capacity Managers play a pivotal role in ensuring our vast logistics network of Delivery Service Partners operates smoothly and efficiently to delight customers.In this critical position, you will be responsible for developing and executing robust capacity plans for our Delivery Service...
-
Senior Capacity Manager
hace 2 semanas
Madrid, Madrid, España Mygwork A tiempo completoAs a Senior Capacity Manager at Mygwork, you will play a critical role in ensuring the smooth operation of our logistics network of Delivery Service Partners. This involves developing and executing robust capacity plans to meet dynamic customer demand.With a focus on scalability and efficiency, you will work closely with stakeholders across the business to...
-
Senior Capacity Manager
hace 1 semana
Madrid, Madrid, España Engineeringuk A tiempo completoAbout the RoleThe Senior Capacity Manager will play a critical role in ensuring our logistics network operates smoothly and efficiently. This involves developing and executing robust capacity plans for our Delivery Service Partners (DSP). By leveraging data and cross-functional collaboration, you will build scalable programs to align DSP capacity with...
Capacity Planner Senior Analyst
hace 2 meses
About Cigna Health And Life Insurance Company
Cigna is a leading global health insurance and integrated health services company, dedicated to helping people achieve better health, well-being, and peace of mind. We offer a range of health insurance and related products and services, including medical, dental, disability, life, and accident insurance, as well as other related products and services.
Job Summary
We are seeking a highly skilled and experienced Capacity Planner Senior Analyst to join our team. As a key member of our planning and operations team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.
Main Responsibilities
- Forecasting and Planning: Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.
- Translate operational strategy into capacity plans: Translate operational strategy into capacity plans for both inshore and offshore operations, managing headcount and productivity, and coordinating capacity planning to meet service level agreements.
- Measure and plan for attrition rates, leaves of absence, and headcount control: Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan.
- Update work ratios and plan holiday/sickness quotas: Update work ratios and plan holiday/sickness quotas for each site and function.
- Productivity Management: Control and set productivity targets in collaboration with Operations Managers for each function.
- Monitor and ensure targets are met: Monitor and ensure targets are met, adjusting plans as necessary to maintain efficiency.
- Service Level Projections: Develop projections for claims, COM inventory, and telephony service levels.
- Utilize call volume reports: Utilize call volume reports to coordinate and complete capacity planning within the call center.
- Conduct call pattern forecasting and planning: Conduct call pattern forecasting and planning to help meet service level agreements.
- Communication and Collaboration: Communicate effectively with multiple levels of management to agree on each capacity plan and ensure assumptions are being met.
- Clearly communicate recommendations and guidance: Clearly communicate recommendations and guidance to senior operational leaders.
- Act as the single point of contact: Act as the single point of contact for the entire team and senior leaders.
- Cost Management: Translate changes in capacity plans into costs and drivers.
- Communicate with Finance, HR, Training, and other relevant departments: Communicate with Finance, HR, Training, and other relevant departments regarding Full-Time Equivalents (FTEs) per site and function.
Requirements
- Proven experience in capacity planning, workforce management, or a related area: Proven experience in capacity planning, workforce management, or a related area.
- Strong analytical skills: Strong analytical skills with the ability to interpret historical data and financial projections.
